Head Housekeeper

Whakatāne District Council; Whakatāne; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Free swimming pool

Discounted gym access

Job summary

Whakatāne District Council is seeking an experienced Head Housekeeper to deliver exceptional visitor experiences at Riverside Holiday Park in Whakatāne, NZ. The role is hands‑on and focuses on day‑to‑day operations, guest satisfaction, and team leadership.

You will lead by example, coach staff, and maintain high standards in customer service, housekeeping, and safety, while adapting to busy holiday periods and rosters. This is a part‑time position with strong staff benefits.

Qualifications

• Experience in a senior or supervisory role within hospitality, tourism, accommodation, or a customer‑focused environment.
• Proven ability to coach, support, and develop others.
• Strong customer service and relationship‑building skills.
• Excellent organisational, problem-solving, and decision‑making abilities.
• Commitment to quality, health and safety, and continuous improvement.
• Flexibility to work a roster including weekends, public holidays, and peak holiday periods.

Responsibilities

• Oversee day‑to‑day operations at Riverside Holiday Park as the senior operational support to the Team Leader.
• Maintain high standards across customer service, housekeeping, presentation and safety.
• Lead, coach and support the team while driving continuous improvement and operational excellence.
• Be a hands‑on leader, resolving challenges and ensuring consistency in guest experiences.
• Build capability in others and create memorable experiences for guests and the community.

Skills

Senior leadership

Coaching

Customer service

Organisation

Health & safety

Roster flexibility

Lead by example

Job description

Whakatane, New Zealand

Reference: 6928847

• Part time role
• Make a difference in the community
• 5 weeks' annual leave

Ko wai mātau | About us

The people at Whakatāne District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? You'll get access to a range of staff benefits including free swimming pool and discounted gym access. You'll never be more than half an hour away from rivers, lakes, forests, beaches, and great walks - most are just on your doorstep. We love this place, and you will too.

Mō tēnei tūranga mahi | About this role

We're looking for an experienced and customer‑focused Head Housekeeper to help deliver exceptional visitor experiences at Riverside Holiday Park.

As the senior operational support to the Team Leader, you'll take ownership of day‑to‑day operations, ensuring high standards across customer service, housekeeping, presentation, and safety. You'll lead from the front, providing guidance, coaching, and support to the team while driving continuous improvement and operational excellence.

This is a hands‑on role where no two days are the same. You'll be a key point of contact for staff and guests, help resolve operational challenges, oversee quality standards, and step into leadership responsibilities when required. Your ability to build capability in others, maintain high standards, and create memorable guest experiences will be critical to the success of the Holiday Park.

Ko wai koe | About you

You are an experienced hospitality, tourism, accommodation, or customer service professional who leads through influence and example. Passionate about customer service and high standards, you thrive in a fast‑paced environment and enjoy coaching others, fostering strong teamwork, and driving continuous improvement. Adaptable and resilient, you can confidently respond to changing priorities while delivering exceptional operational outcomes.

To Be Successful In This Role You Will Have

• Experience in a senior or supervisory role within hospitality, tourism, accommodation, or a customer‑focused environment.
• A proven ability to coach, support, and develop others.
• Strong customer service and relationship‑building skills.
• Excellent organizational, problem‑solving, and decision‑making abilities.
• A commitment to quality, health and safety, and continuous improvement.
• The flexibility to work a roster that includes weekends, public holidays, and peak holiday periods.
• Leads by example and committed to creating outstanding experiences for our guests and community.

Ngā whaipainga | Our values

• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We work as one team - Toitū te Mahi Tahi
• We put people at the heart of everything we do - Toitū te Tangata
• We care about our environment - Toitū te Taiao.

Applications Close: 20 Sep 2026