Showroom Team Member

Fletcher Building Limited; Auckland; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

KiwiSaver matching

Health & wellbeing initiatives

Job summary

PlaceMakers Albany is seeking a Showroom Team Member to be the first point of contact for building trade customers, delivering tailored product advice and creating a welcoming showroom experience.

You will process sales orders, manage returns at the trade counter, merchandising, and support in-store promotions. This full-time role offers 40 hours weekly with Saturday rosters; Mandarin language skills are a plus.

Qualifications

• Previous experience in customer facing or trade retail sales role.
• Strong communication and relationship-building skills.
• Fluent in Mandarin and English is preferred but not essential.

Responsibilities

• Engage with customers face to face recommending suitable products to suit their needs and preference.
• Process sales orders and returns at the trade counter
• Merchandising and maintaining stock levels
• Assist with in-store promotions and display setup
• Maintain cleanliness and uphold safety standards through general store housekeeping

Skills

Customer service

Communication

Relationship building

Tech literacy

Mandarin language (optional)

Tools

POS systems

Job description

As a Showroom Team Member at PlaceMakers Albany you’ll be the first point of contact and the trusted expert that our valued building trade customers rely on. From the moment they walk through the door, you’ll deliver tailored product advice, share your knowledge, and create a customer experience that keeps them coming back.

• Engage with customers face to face recommending suitable products to suit their needs and preference
• Process sales orders and returns at the trade counter
• Merchandising and maintaining stock levels
• Assist with in-store promotions and display setup
• Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at PlaceMakers Albany offering 40 hours per week Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do and making every interaction a positive one. You’ll be friendly, reliable, enjoy working with others, and ready to jump in wherever needed.

• Previous experience in similar customer facing or trade retail sales role
• Committed to delivering great service to everyone you meet
• Strong attention to detail with excellent written and verbal communication skills
• Confident using technology and navigating multiple system
• Fluent in Mandarin and English is preferred but not essential
• Knowledge of building products or the construction industry is advantageous
• Competitive base remuneration
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Staff buying privileges and company benefits for you and your family
• Z Energy fuel discounts and free monthly Pie & coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.