Hands-On Operations Leader — Fleet, KPIs & Growth

Tribe Group; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Tribe Group in New Zealand is seeking a hands-on Operations Manager to own day-to-day operations across a large-scale, high-volume environment.

Lead a team of supervisors and operational staff, with responsibility for performance, service delivery and people management, while coordinating fleet availability with maintenance teams.

You’ll monitor KPIs, identify trends, implement improvements and manage real-time operational challenges to ensure safety, compliance and smooth service delivery.

Qualifications

• Proven experience leading people in a high-volume operations environment.
• Strong leadership with the ability to make decisions quickly.
• Highly organised with a process-driven approach to keep operations running smoothly.
• Analytical mindset with the ability to interpret KPIs and drive improvements.
• Resilient under pressure with effective communication across stakeholders.

Responsibilities

• Own day-to-day operations in a large-scale, high-volume environment.
• Lead a team of supervisors and operational staff, focusing on performance and service delivery.
• Oversee fleet availability and allocation in collaboration with maintenance teams.
• Monitor KPIs and performance data, identify trends and drive improvements.
• Manage real-time operational challenges, from staffing to incidents and queries.

Skills

Operations leadership

Team management

Process-driven planning

Data-driven decisions

Stakeholder communication

Job description

Tribe Group in New Zealand is seeking a hands-on Operations Manager to own day-to-day operations across a large-scale, high-volume environment.

Lead a team of supervisors and operational staff, with responsibility for performance, service delivery and people management, while coordinating fleet availability with maintenance teams.

You’ll monitor KPIs, identify trends, implement improvements and manage real-time operational challenges to ensure safety, compliance and smooth service delivery.