Guest Services Agent

Mövenpick; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Learn from Accor Academy

Dry Cleaning of Uniform

Diverse work culture

Parental Leave Scheme

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland invites you to join as a Guest Services Agent. You will create memorable first and last impressions with warm, professional service, manage check-ins and check-outs, and handle guest requests with precision.

You will build relationships with guests, recognise returning visitors, and collaborate with all departments to ensure an exceptional experience across the hotel. Rotating shifts across 7 days apply.

Qualifications

• Proven reception exposure and experience is an advantage.
• Exceptional attention to detail and a natural ability to connect with guests.
• The right to work in New Zealand.
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7 days including weekends and public holidays.

Responsibilities

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Skills

Reception experience

Guest service

Attention to detail

Rotating roster

Opera Cloud

Tools

Opera Cloud

Job description

Nestled in the heart of Aucklands CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist ae.

Job Description

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experienceis an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to work a rotating roster across 7-days including weekends and public holidays

Additional Information

Why join Mövenpick Hotelwith Accor?
Accor isnt just about developing your career; its also about helping you enjoy ittoo. We believe in rewarding your achievements with a range of exciting employeebenefits and programs.

Just to name a few:

• Learn your Way & Typsy- Access to our Accor Academy so you can Earn while you Learn!
• Dry Cleaning of Uniform
• Diverse and inclusive work culture
• Accor's Parental Leave Scheme
• Access to ourEmployee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, youre welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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