Guest Service Generalist

Travel + Leisure Co.; Wānaka; On-site; NZD 30,492 - 43,429; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays

Job summary

A leading vacation ownership company in Wānaka, New Zealand is seeking a Guest Service Generalist to perform various functions at Club Wyndham Wanaka. Responsibilities include managing front desk operations, ensuring cleanliness in guest accommodations, and providing excellent food and beverage service. The ideal candidate should have a passion for customer service and strong communication skills. No specific experience or qualifications are required, and the position offers competitive hourly pay and flexible working hours.

Qualifications

• Previous experience in a hotel position is desirable but not essential.
• No formal qualifications required.
• Genuine passion for customer service.

Responsibilities

• Perform front desk duties including check-in/out, answering inquiries.
• Maintain guest accommodations and perform housekeeping functions.
• Provide food and beverage services and create menus.

Skills

Customer service

Communication skills

Fluency in English

Interpersonal skills

Tools

Basic word processing

Excel

Credit Card settlement machines

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• $26.83 NZD per hour
• Minimum of 30 hours guaranteed
• Subsidised private health insurance (following successful probation completion)
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

How You'll Shine

The Guest Service Generalist at Club Wyndham Wanaka is responsible for completing daily Front Office, Food & Beverage, Housekeeping and Maintenance functions. This role is responsible for ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude.

2 x full time positions are available. Apply now!

Responsibilities include, but are not limited to:

• Perform all duties of the front desk, including greeting owners and guests, Check in and out, Answer telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour & travel inquiries/bookings, reservations and night audit procedures
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation and Credit Card settlement machines.
• Housekeeping functions such as cleaning & maintaining guest accommodation
• Food & Beverage functions such as preparing and serving Food & Beverages.
• Design and create a small café-style menu
• Manage food preparation and presentation
• Provide excellent front-of-house service
• Work independently and lead all aspects of café operations
• Maintenance functions such as maintaining guest accommodation and common areas

What You'll Bring

• Previous experience within a similar hotel position is desirable, but not essential
• No experience or qualifications required
• Fluency in English (written and verbal)
• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Ability to work a flexible roster, including weekends, evenings and school holiday period

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.