Guest Experience Agent Administration / Office Support

CGR Services; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels’ Oaks Queenstown Shores Resort in Queenstown, New Zealand, is seeking a friendly Guest Experience Attendant to join our team on a full-time basis. You will confidently assist across Front Office and Housekeeping, ensuring guests feel welcome from check‑in to check‑out while supporting housekeeping duties as needed.

The role offers variety in a guest-facing environment, with opportunities to provide local recommendations, manage guest requests, and maintain presentation standards

Qualifications

• Previous hospitality experience across Front Office and Housekeeping would be highly beneficial.
• Demonstrated background in delivering high-quality service within a hotel, hospitality or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• A positive, adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast-paced environment
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Availability to work across a 7-day rotating roster, including weekends and evenings

Responsibilities

• Welcome guests on arrival and handle check-ins/outs with warmth
• Assist with housekeeping duties including servicing rooms and public areas
• Provide local recommendations and respond to guest requests promptly
• Support linen handling, room setup and presentation standards
• Ensure rooms and public areas meet brand and cleanliness standards
• Coordinate with housekeeping and other departments to meet guest needs
• Process payments accurately and maintain guest records

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Housekeeping operations on a Full-Time basis

This is a hands‑on, dynamic role perfect for someone who enjoys variety and thrives in a guest‑facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check‑in to check‑out, while also assisting within housekeeping operations.

Key Responsibilities:

• Welcome guests on arrival and handle check‑ins/check‑outs with efficiency and warmth
• Assist with housekeeping duties including servicing rooms and public areas as required
• Provide local recommendations, handle guest requests and respond to feedback promptly
• Support linen handling, room setup and presentation standards
• Ensure guest rooms and public areas are maintained to brand and cleanliness standards
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Process payments accurately and maintain up‑to‑date guest records

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6:00am to midnight
• Immediate start available

Qualifications

Successful candidates will have:

• Previous hospitality experience across Front Office and Housekeeping would be highly beneficial
• Demonstrated background in delivering high‑quality service within a hotel, hospitality or customer‑facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• A positive, adaptable attitude and excellent communication skills
• Confidence in handling multiple priorities in a fast‑paced environment
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Availability to work across a 7‑day rotating roster, including weekends and evenings

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing and work‑life balance:

What We Offer:

• Career Growth: Learning and development programmes to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.