Guest Service Agent / Hotel Receptionist

Oaks Hotels, Resorts & Suites; Auckland; Hybrid; NZD 42,981,000 - 46,287,000; Part time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Generous leave

Wellness support

Job summary

Oaks Auckland Hotel is seeking a part-time Guest Service Agent/Hotel Receptionist dedicated to delivering exceptional guest experiences. You will warmly welcome guests, handle efficient check-ins/check-outs, and offer local recommendations to enhance their stay.

In this role, you will communicate clearly across in-person, phone, and email channels, using the PMS to manage reservations and guest requests. Weekend and varying shifts are required, with a minimum of 24 hours per week and a rate of

Qualifications

• Experience in hotel, hospitality or customer-facing service.
• Mandarin or Cantonese proficiency is an advantage.
• Clear, professional communication across channels (in-person, phone, email).
• Consistently delivers high-quality service with a proactive approach.

Responsibilities

• Greet guests warmly on arrival and manage smooth check-in/check-out.
• Provide information and local recommendations to enhance guest stays.
• Coordinate reservations and updates using the property management system (PMS).
• Be the main point of contact for guests, offering prompt assistance and personalised suggestions.

Skills

Customer service

Communication

Multilingual (Mandarin/Cantonese)

Professional presentation

Weekend shifts

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Auckland Hotel

are looking for a part-time Guest Service Agent/ Hotel Receptionist who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change)

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• Minimum hours: 24 per week
• $25 NZD per hour

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Ability to speak Mandarin or Cantonese is highly advantageous, though not required.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

This is your chance to work within a property backed by two powerhouse organisations - Minor Hotels, a global hotel operator with a portfolio of over 560 properties, and Mulpha, a leading investment group with a strong commitment to hospitality excellence.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.