Guest Service Agent

Oaks Hotels & Resorts Limited; Auckland; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Experiences

Health Insurance

Parental Leave

Wellness Support

Job summary

Auckland Harbour Suites is seeking a friendly part-time Guest Service Agent to welcome guests, manage check-ins and check-outs, and provide local tips with warmth and professionalism.

You will engage guests across channels, handle reservations in the PMS, and support a rotating roster while delivering memorable experiences and a personal touch.

Qualifications

• Experience in hotel or guest-facing roles.
• Clear, professional communication across channels.
• Proactive, positive attitude and guest focus.
• Ability to work weekends and rotating shifts.
• Professional presentation and service etiquette.

Responsibilities

• Provide warm reception and smooth check-in/out.
• Communicate clearly with guests and team across channels.
• Manage reservations and requests using PMS.
• Act as primary contact to resolve issues and offer recommendations.

Skills

Guest service excellence

Hospitality

Communication skills

Problem solving

Attention to detail

Shift flexibility

Job description

Job Description

Auckland Harbour Suites are looking for a part-time Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Part time position, minimum of 20 hours per week.
• Rotating roster across Monday to Sunday.
• Shift times include: 6:00am to 2:30pm 2:00pm to 10:30pm 10:00pm to 6:30am

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.