Guest Relations Supervisor

Rosewood Hotel Group; New Zealand; On-site; NZD 60,000 - 75,000; Full time

Job summary

Rosewood Hotel Group is seeking a Front Desk Supervisor in New Zealand to oversee daily operations and ensure exceptional guest service. The ideal candidate should have at least 2 years of experience in luxury hotels and hold a Higher Diploma in Hotel Management.

You will manage the Front Desk team, handle guest inquiries and complaints, and ensure staff familiarity with hotel products and services. Strong communication skills in English and Chinese are essential. This position offers a dynamic work environment committed to delivering excellence.

Qualifications

• Minimum 2 years' experience in similar capacity in luxury hotels.
• Ability to manage Front Desk operations effectively.

Responsibilities

• Supervise the daily Front Desk operations.
• Assist in the smooth and efficient running of the Front Desk.
• Ensure all Front Desk associates are familiar with hotel products and services.

Skills

Strong communications and interpersonal skills

Proficiency in spoken and written English and Chinese

Courteous, service-oriented with pleasant personality

Education

Higher Diploma or above in Hotel Management or related discipline

Job description

Responsibilities

• Supervise the daily Front Desk operations
• Assist in the smooth and efficient running of the Front Desk
• Review the daily arrival and the departure lists
• Responsible for the room assignment according to the guest requirements
• Update room situations periodically
• Lead the team to attend all guest’s inquiries, complaints, and requests in a professional and timely manner
• Ensure that the area is managed well by the respective team and deliver the brand promise
• Ensure that all Front Desk associates are familiar with the hotel’s products and services, current promotions, policies, and other important information
• Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Carry out any other reasonable duties and responsibilities as assigned

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Minimum 2 years’ experience in similar capacity in luxury hotels
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in spoken and written English and Chinese