Luxury Guest Experience Supervisor

Rosewood Hotel Group; New Zealand; On-site; NZD 60,000 - 75,000; Full time

Job summary

Rosewood Hotel Group is seeking a Front Desk Supervisor in New Zealand to oversee daily operations and ensure exceptional guest service. The ideal candidate should have at least 2 years of experience in luxury hotels and hold a Higher Diploma in Hotel Management.

You will manage the Front Desk team, handle guest inquiries and complaints, and ensure staff familiarity with hotel products and services. Strong communication skills in English and Chinese are essential. This position offers a dynamic work environment committed to delivering excellence.

Qualifications

• Minimum 2 years' experience in similar capacity in luxury hotels.
• Ability to manage Front Desk operations effectively.

Responsibilities

• Supervise the daily Front Desk operations.
• Assist in the smooth and efficient running of the Front Desk.
• Ensure all Front Desk associates are familiar with hotel products and services.

Skills

Strong communications and interpersonal skills

Proficiency in spoken and written English and Chinese

Courteous, service-oriented with pleasant personality

Education

Higher Diploma or above in Hotel Management or related discipline

Job description

Rosewood Hotel Group is seeking a Front Desk Supervisor in New Zealand to oversee daily operations and ensure exceptional guest service. The ideal candidate should have at least 2 years of experience in luxury hotels and hold a Higher Diploma in Hotel Management.

You will manage the Front Desk team, handle guest inquiries and complaints, and ensure staff familiarity with hotel products and services. Strong communication skills in English and Chinese are essential. This position offers a dynamic work environment committed to delivering excellence.