Guest Experience & Service Leader

No.5 Cafe & Larder; Mangateretere; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Career development

Team environment

Guest experience impact

Job summary

No.5 Cafe & Larder in Mangateretere, Hawke's Bay, is seeking an experienced Experience and Service Manager to lead our front-of-house team and deliver outstanding guest experiences. You will oversee daily operations, train staff, and implement service protocols that elevate the No.5 Cafe & Larder and Golflands experience.

The role emphasizes hospitality leadership, operational excellence, and a commitment to high service standards.

Qualifications

• Proven experience in hospitality management.
• Strong leadership and team-building abilities.
• Excellent communication and guest-service focus.
• Ability to manage daily operations with attention to detail.

Responsibilities

• Lead front-of-house team to deliver exceptional service.
• Oversee daily operations during peak and quiet periods.
• Train and mentor staff to improve service quality.
• Develop service protocols and best practices for guest experience.
• Resolve guest inquiries and service issues professionally.
• Maintain cleanliness, presentation and ambiance across the venue.
• Coordinate with kitchen and management for seamless front/back-of-house operations.
• Gather guest feedback and implement improvements.
• Manage reservations and group bookings to maximise satisfaction.
• Record service metrics and contribute to performance reporting.

Skills

Hospitality management

Leadership

Communication

Operations management

Staff training

Health & safety

POS systems

Tools

Hospitality software

Job description

No.5 Cafe & Larder in Mangateretere, Hawke's Bay, is seeking an experienced Experience and Service Manager to lead our front-of-house team and deliver outstanding guest experiences. You will oversee daily operations, train staff, and implement service protocols that elevate the No.5 Cafe & Larder and Golflands experience.

The role emphasizes hospitality leadership, operational excellence, and a commitment to high service standards.