Guest Experience Host - Full Time

Sojourn Apartment Hotel; Wellington; On-site; NZD 30,000 - 43,000; Full time

Benefits offered by this job

Night shift allowance

Quarterly sales incentive bonus

Uniform provided

Ongoing training and development

Supportive, collaborative team culture

Growth opportunities within the brand

Job summary

Sojourn Apartment Hotels in Wellington seeks a hands-on Guest Experience Host to warmly welcome guests, assist during their stay and leave a lasting impression at Sojourn Riddiford. This full-time role requires hospitality know-how, strong communication, and pride in delivering exceptional service.

You will work with a small, passionate team, handle check-ins/outs, reservations, and guest inquiries, and promote local experiences.

Qualifications

• Front office or hospitality experience (serviced apartments or hotel preferred, minimum), enabling guest check-in/out and service excellence.
• Experience with PMS systems (RMS preferred) and good IT skills for reservations and inquiries.
• Willingness to work rostered shifts including weekends, evenings and public holidays; strong presentation and guest care orientation.

Responsibilities

• Welcoming and engaging with guests throughout their stay.
• Check-in and check-out processes; handling reservations and amendments.
• Resolving guest requests and concerns with care and efficiency.
• Promoting hotel facilities and local experiences to guests.
• Supporting daily front office and hotel operations; coordinating with housekeeping and management.

Skills

Hospitality experience

Guest service

Communication skills

Teamwork

Attention to detail

Multitasking

PMS systems experience

Rostered shifts availability

Tools

PMS (RMS)

Job description

Sojourn Apartment Hotel – Newtown, North Island

Are you the kind of person who notices the small details that turn a stay into a memorable experience?

We’re looking for a full-time Guest Experience Host to join our award-winning team at Sojourn Apartment Hotel Riddiford, recognised as Tripadvisor’s #1 Hotel in New Zealand (2024 & 2025) #3 Hotel in New Zealand (2026).

This is a hands-on, guest-facing role where you’ll be the first welcome, the helping hand during the stay, and the lasting impression when guests leave. If you’re naturally warm, organised, and take pride in delivering exceptional service, we’d love to meet you.

About you

You’re someone who genuinely enjoys people and hospitality. You bring positive energy to your team and take ownership of your work.

You will ideally have:

• Front office or hospitality experience (serviced apartments or hotel preferred)
• A passion for guest service and creating memorable stays
• Strong communication and interpersonal skills
• Confidence working independently and as part of a team
• Excellent attention to detail and organisation
• Ability to multitask and stay calm under pressure
• Experience with PMS systems (RMS preferred) and good IT skills
• Flexibility to work rostered shifts including weekends, evenings, and public holidays

You’re also someone who naturally:

• Takes pride in presentation and standards
• Looks for ways to help guests and teammates
• Spots opportunities to enhance guest experience and hotel revenue

About us

Sojourn Apartment Hotels is a proudly New Zealand-owned hospitality brand with two Wellington locations:

• Sojourn Riddiford (Newtown, opposite Wellington Hospital)
• Sojourn Ghuznee (City Centre)

Our hotels are consistently top-ranked and recognised for quality and service:

• #1 and #2 hotels in Wellington on TripAdvisor
• Tripadvisor Best of the Best Award 2024,2025, 2026
• Booking.com Traveller Review Awards 9/10 (2026)
• Qualmark 4-Star Plus with Gold Sustainable Tourism Business Award

We’re a small, passionate team focused on thoughtful hospitality and genuine guest care.

Key responsibilities

• Welcoming and engaging with guests throughout their stay
• Check-in and check-out processes
• Handling reservations, amendments, and enquiries
• Resolving guest requests and concerns with care and efficiency
• Promoting hotel facilities and local experiences
• Supporting daily front office and hotel operations
• Communicating effectively with housekeeping and management teams
• Acting as a brand ambassador for Sojourn

What we offer

• Pay from $26.50 per hour (depending on experience)
• Minimum 32 hours per week (full time)
• Night shift allowance
• Quarterly sales incentive bonus
• Ongoing training and development
• Uniform provided
• Supportive, collaborative team culture
• Opportunity to grow within a respected NZ hospitality brand

Why Sojourn?

Sojourn isn’t just a place to stay - it’s a place that understands the value of feeling looked after.

• A values-driven independent business
• A top-ranked accommodation brand
• A close-knit, supportive team
• Hospitality with heart