Guest Experience Educator

lululemon; Auckland; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Job summary

lululemon in Auckland is seeking an Educator to deliver world-class guest experiences in our store. You will engage with guests, share precise product education, and speak authentically about our community and culture.

This role focuses on teamwork, impeccable presentation, and proactive service, with duties spanning on-floor engagement, handling transactions, and supporting store operations to maintain a luxury shopping environment.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods
• Must be 18 years of age or older

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Job description

lululemon in Auckland is seeking an Educator to deliver world-class guest experiences in our store. You will engage with guests, share precise product education, and speak authentically about our community and culture.

This role focuses on teamwork, impeccable presentation, and proactive service, with duties spanning on-floor engagement, handling transactions, and supporting store operations to maintain a luxury shopping environment.