Groups Reservations Agent

Novotel; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Accor Academy access

Daily staff meals

Heartist Benefits – discounts on F&B &

Accommodation Worldwide

Parental Leave Scheme

Staff celebrations & tenure rewards

Refer-a-friend bonus

Employee Assistance Program

Job summary

Accor Wellington is seeking a Groups Reservations Agent for our Wellington Reservations Hub, handling reservations for Novotel, Ibis, Movenpick and Sofitel Wellington. The role emphasizes accuracy, guest service, and maximizing revenue across all channels.

You will work within a fast-paced environment, with a rotating Saturday roster, and contribute to responsible hospitality across Accor brands.

Qualifications

• Experience in reservations environment or customer service.
• Strong written and verbal communication skills.
• Ability to upsell and maximise occupancy.

Responsibilities

• Accept, input and monitor reservations across channels to maximise revenue.
• Maintain accuracy during calls and data entry.
• Meet monthly and yearly targets for revenue and occupancy.
• Maintain familiarity with rate structures, PMS data and guest details.

Skills

Customer service

Attention to detail

Upselling

Verbal communication

Education

Hotel reservations or customer service experience

Tools

OPERA PMS

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Join our Wellington Reservations Hub! Working on requests for Novotel, Ibis, Movenpick and Sofitelhotels, this is a fast paced environment where service and care matters.

We are seeking a new GroupsReservations Agent to join our wonderful and dynamic team.At Accor, your personality is celebrated, and your growth has no limits. Every action you take (big or small) makes a meaningful impact on your colleagues, our guests, and our commitment to responsible hospitality.

The position is responsible for accepting, inputting & monitoring reservations via all incoming channels; with the objective of ensuring all available rooms are sold for allotted rates & therefore ensuring budgeted revenue is achieved within defined timelines.

Key Responsibilities

• Working within the team to ensure that the available rooms are sold for the desired rate, therefore gaining maximum revenue
• Maintain accuracy during the call & while inputting details on the call
• Working to a systematic timeline & gaining the maximum revenue from the available rooms
• Meeting the set targets for each month/year/period.
• Accuracy of information
• Handling a fast phase environment whilst also managing guest expectations and emotions
• Handling call volume and maintaining phone etiquette
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Action requirements as needed & confirm accordingly with the guest / booker
• Adhere to set rates
• Become & maintain fluency with the Accor Loyalty Programme
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area

Qualifications

• Available on a rotating roster for some Saturday shifts, 8:00 AM starts and 7:30 PM finishes
• Experience in a similar reservations environment, alternatively, customer service experience required
• Previous experience in FIT and Groups
• Tenure (past or present) within in a Hotel environment is preferred
• Strong knowledge of computer systems including Microsoft Office.
• Competent knowledge of OPERA PMS
• Fluent orally & verbally in English, with other languages well regarded
• Experience delivering excellent customer service
• Exemplary written and verbal communication skills
• Experience providing prompt and efficient service including upselling advantageous
• Attention to detail

Additional Information

At Ibis, Novotel, Movenpick and Sofitel Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Ibis, Novotel, Movenpick and Sofitel Wellington, where your career journey is as exciting as the destination!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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