Duty Manager

Acco; Wellington; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Daily staff meals

Accor Academy

Parental Leave Scheme

Staff celebrations

Refer-a-friend bonus

Uniform provided

Employee Assistance Program

Job summary

Accor's Ibis Wellington is seeking a Front Office supervisor to ensure smooth hotel operations, act as main contact during shifts, and deliver outstanding guest service. Join a team that values leadership, impeccable presentation, and the ability to work rotating shifts across 7 days.

Experience in Front Office and Managers Certificate required, with Accor benefits like staff meals and academy. This role is based at our Wellington property; you'll contribute to guest safety, loyalty programs,

Qualifications

• Front Office supervisory experience required.
• Current Managers Certificate essential.
• Full NZ Drivers Licence.
• Immaculate personal presentation and high level of communication.
• Leadership capability.
• Ability to work on a rotating roster over 7 days including weekends and holidays.

Responsibilities

• Act as the main point of contact in the hotel during your shift and ensure the hotel runs smoothly.
• Deliver excellent guest service by coordinating the link between hotel and guests and hotel operations.
• Analyse customer feedback and make recommendations to leadership to enhance services and offers.
• Maintain guest database through Opera Cloud with all necessary information relevant to the guest stay; update VIP level accordingly.
• Ensure the safety and security of hotel guests and employees.
• Maintain strict security procedures with credit and cash transactions, key issuance, and guest confidentiality.
• Ensure Accor's guest loyalty and recognition programs are delivered to the highest standards.
• Motivate and empower team members to problem solve and surprise guests with novelty.

Skills

Front Office

Leadership

Communication

Driver's License

Presentation

Roster Management

Education

Manager's Certificate

Tools

Opera Cloud

Job description

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Previous Front Office experience at a supervisory level
• Current Managers Certificate is essential to be considered for this role
• Full NZ Drivers Licence
• Immaculate personal presentation and high level of communication - both written and verbal.
• Leadership capability
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.

Additional Information

At Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Movenpick Wellington, where your career journey is as exciting as the destination!
Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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