Global Veterinary Support Specialist

IDEXX; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Gym and rooftop terrace

Dog-friendly office

Food Truck Friday

Coffee and fruit

Career growth

Job summary

IDEXX's ezyVet team in Auckland is hiring a Customer Support Specialist to help veterinary practices get the most from our cloud-based software, working from our Auckland office. You will assist customers worldwide by email and phone, solve complex workflow and technical issues, and help them optimize how they use the software.

This shift-based role runs 6am-3pm or 10am-7pm with weekend rostering every 4–5 weeks, and offers onboarding, training, and a supportive, collaborative environment in a

Qualifications

• Excellent communication skills with the ability to handle a high volume of calls and emails.
• Strong problem-solving mindset with persistence to resolve issues.
• Can-do attitude and willingness to take charge of your career.
• Flexible with shift patterns (6am-3pm or 10am-7pm) and weekend rostering.
• Interest in helping veterinary practices succeed and background in business, economics, technology, vet nursing, or animal health.

Responsibilities

• Support veterinary customers globally via email and phone for ezyVet.
• Problem solve and manage tickets through to resolution.
• Deliver training webinars on ezyVet features and upskill customers.
• Analyze how customers use the software to drive value and adoption.
• Collaborate in a fast-moving team to ship new features and learn continually.

Skills

Communication skills

Problem solving

Can-do attitude

Flexibility

Customer focus

Background in business

Background in economics

Technology background

Vet/n animal health knowledge

EzyVet experience

Tools

EzyVet experience

Job description

IDEXX's ezyVet team in Auckland is hiring a Customer Support Specialist to help veterinary practices get the most from our cloud-based software, working from our Auckland office. You will assist customers worldwide by email and phone, solve complex workflow and technical issues, and help them optimize how they use the software.

This shift-based role runs 6am-3pm or 10am-7pm with weekend rostering every 4–5 weeks, and offers onboarding, training, and a supportive, collaborative environment in a