General Manager

Minor International; Queenstown; On-site; NZD 180,000 - 260,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance benefits

Generous leave

Wellness support

Job summary

Minor Hotels in Queenstown is seeking an experienced General Manager to lead the reopening and relaunch of the iconic Queenstown Club Suites. You will set strategic direction, build a high-performing team, and drive guest experiences from day one.

The role oversees daily operations, financial performance, and long-term growth in a hands-on leadership environment, requiring strong stakeholder engagement with Body Corporate, Strata Managers, and local partners.

Qualifications

• Proven experience as a General Manager or senior operational leader in hotel/resort/serviced apartment environments.
• Experience leading openings, reopenings, refurbishments, or major transformations.
• Strong financial and commercial acumen with budgeting and forecasting experience.
• Excellent communication and stakeholder engagement skills.
• Knowledge of Body Corporate and strata management obligations.

Responsibilities

• Lead the reopening and ongoing operation of the property to deliver guest and team excellence.
• Oversee all daily operations, financial performance, and presentation standards.
• Develop and implement strategic revenue plans for the business.
• Mentor department heads including F&B, Housekeeping, Front Office.
• Build and maintain relationships with Body Corporate, Strata Managers, and local partners.
• Ensure WHS compliance and caretaking obligations.

Skills

General leadership

Budgeting & forecasting

Stakeholder engagement

People leadership

Hospitality market knowledge

Education

Tertiary qualifications in Hospitality or Business Management

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Minor Hotels, Queenstown Club Suites is looking for an experienced and drivenGeneral Managerto lead the exciting reopening of this iconic property following a significant refurbishment.

This is a rare opportunity for a passionate hospitality leader to shape the next chapter of the hotel's journey. As General Manager, you will oversee the successful relaunch of the property, re-establish its market presence, build a high-performing team culture, and drive exceptional guest experiences from day one.

You will take full accountability for the hotel's operational performance, financial success, team engagement, and long-term growth strategy. This highly visible leadership role requires a hands-on operator who thrives in dynamic environments and is excited by the opportunity to lead a property through a new phase of growth and success.

Key Responsibilities Include:

• Lead the successful reopening and ongoing operation of the property, ensuring a seamless guest and team experience.
• Overseeing all daily operations of the property, ensuring high standards of presentation, service, and financial performance
• Developing and implementing strategic revenue plans for the business
• Managing and mentoring department heads including F&B, Housekeeping and Front Office.
• Building strong relationships with key stakeholders including Body Corporate, Strata Managers, and local business partners
• Ensuring full compliance with WHS, licensing, and caretaking obligations
• Identifying key areas for improvement across the business and developing strategic procedures for improvement
• Managing, leading, and motivating staff to ensure a high-performing team culture is maintained

Further Details:

• Ideal start date: October 2026

To be successful in this role you will have:

• Proven experience as a General Manager or senior operational leader within a hotel, resort, or serviced apartment environment.
• Demonstrated success leading hotel openings, reopenings, refurbishments, or significant business transformation projects will be highly regarded.
• Strong understanding of Body Corporate and strata management obligations and stakeholder relationships (highly desirable)
• Tertiary qualifications in Hospitality or Business Management
• Knowledge of the hospitality market is highly desirable.
• Strong financial and commercial acumen, with a successful track record in budgeting, forecasting, and revenue optimisation
• A passion for people leadership, team development, and operational success
• Excellent communication and stakeholder engagement skills
• A guest-first mindset with the energy, professionalism, and drive to lead a flagship regional hotel

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.