Front Office Manager (Hotel)

Oaks Hotels, Resorts & Suites; Wellington; On-site; NZD 51,000 - 56,000; Full time

Benefits offered by this job

Career Growth

Hotel discounts

Global perks

Retail discounts

Wellness program

Generous leave

Job summary

Oaks Wellington Hotel is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will create a welcoming guest experience, supervise staff, and ensure seamless bookings and reporting.

Reporting to the General Manager, you will oversee rosters, recruitment, and daily operations, maintaining high service standards and budget targets in a Wellington hotel setting.

Qualifications

• Minimum 3+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills with ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, proactive customer service.

Responsibilities

• Provide outstanding guest welcoming experience and maintain front office standards.
• Meet guests on arrival and ensure they are settled in their rooms.
• Maintain professional communication to assist guests and make accurate bookings.
• Guide and support the team in delivering outstanding guest experiences.
• Ensure all daily tasks are completed accurately and on time.
• Resolve guest complaints promptly and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Customer service

Communication skills

Guest experience

Pro-active service

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Wellington Hotel

are looking for an experienced, professional and enthusiastic Front Office Manager(Hotel) to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Expected minimum hours: 30 hours per week

Location: 89 Courtenay Place, Te Aro, Wellington 6011, New Zealand

Hourly range: $33 - $36 NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.

Annual salary approximate: $51,480 - $56,160 (excluding contributions to KiwiSaver).

Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)

Schedule 1 - Specific Terms and Conditions

Job Title: Front Office Manager (Hotel)

Job Level: Section Head

Employment Status: Full Time - Permanent

Commencement Date: To be confirmed

Reporting to: General Manager

Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.

Period of Notice: Four weeks

Qualifications

• Minimum 3+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, pro‑active customer service.

General Terms and Conditions

1. Work Eligibility Employment begins on the commencement date and continues until terminated under the Letter of Offer Legal work eligibility in New Zealand is required at all times.

2. Remuneration & Deductions Pay and benefits are as outlined in Schedule 1. Reasonable work‑related expenses are reimbursed. The company may deduct amounts owed from your pay following consultation. KiwiSaver contributions comply with legal requirements.

3. Suspension & Termination The company may suspend you (paid or unpaid) for investigations or terminate employment per notice in Schedule 1. Immediate termination applies for serious misconduct or other specified reasons. Garden leave may apply during the notice period.

4. Redundancy No redundancy compensation is provided, but notice or payment in lieu is given. Offers of similar employment may exclude redundancy provisions.

5. Confidentiality & Intellectual Property Confidential information and intellectual property created during employment belong to the company. Disclosure or use outside duties requires written consent.

6. Conflict of Interest Secondary employment and potential conflicts of interest must be disclosed and approved.

7. Health & Safety Compliance with health and safety laws, policies, and personal fitness for work is mandatory.

8. Policies & Disputes You must adhere to company policies. Employment issues are resolved per Employment New Zealand framework.

9. All other standard terms and conditions

10. Where terms within your employment contract are silent, your employment with Minor Hotels Australasia will be governed by all applicable New Zealand legislation.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.