Food & Beverage Supervisor

Oaks Hotels, Resorts & Suites; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail discounts

Entertainment experiences

Health insurance

Parental leave

Wellness support

Job summary

Oaks Queenstown Shores Resort is seeking a hands-on Food and Beverage Supervisor to lead a friendly F&B team and ensure exceptional guest experiences across breakfast, lunch and dinner shifts.

You will work a rotating roster, including weekends and public holidays, coach staff, manage guest inquiries, and support inventory and daily operations to uphold service standards in a fast-paced resort environment. This role offers career growth and staff perks.

Qualifications

• Proven supervisory or leadership experience in a food and beverage environment.
• Strong understanding of hospitality operations and high-quality service delivery.
• Excellent communication, organisational, and problem-solving skills.
• Professional presentation and the ability to lead by example.
• Reliability and the ability to perform effectively in a fast-paced environment.
• Flexibility to work across a rotating roster, including weekends and public holidays.

Responsibilities

• Leading, motivating, and coaching the food and beverage team
• Monitoring service standards and ensuring consistency across all shifts
• Managing guest inquiries and resolving issues promptly and professionally
• Supporting inventory management, stock control, and daily operational tasks
• Collaborating with management to maintain high-quality service and operational efficiency

Skills

Supervisory experience

Hospitality operations

Communication skills

Organisational skills

Problem-solving

Leadership

Flexible rostering

Guest service excellence

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort are looking for enthusiastic and service-driven Food and Beverage Supervisor to join our team in a full-time capacity.

This role includes breakfast, lunch, and dinner shifts, with flexibility required across all seven days, including weekends and public holidays.

As a valued team member, you will oversee and support the F&B team to ensure seamless operations and exceptional guest experiences by:

• Leading, motivating, and coaching the food and beverage team
• Monitoring service standards and ensuring consistency across all shifts
• Managing guest inquiries and resolving issues promptly and professionally
• Supporting inventory management, stock control, and daily operational tasks
• Collaborating with management to maintain high-quality service and operational efficiency

Shift Details (subject to change):

• Breakfast, lunch, and dinner shifts
• Rotating rosters across Monday through to Sunday
• Full availability required, must be available to work weekends
• Split shifts may be required on some days

Qualifications

Successful candidates will have:

• Proven supervisory or leadership experience in a food and beverage environment
• Strong understanding of hospitality operations and high-quality service delivery
• Excellent communication, organisational, and problem-solving skills
• Professional presentation and the ability to lead by example
• Reliability and the ability to perform effectively in a fast-paced environment
• Flexibility to work across a rotating roster, including weekends and public holidays

If you're a motivated, service-focused hospitality professional with leadership experience, we’d love to welcome you to our team.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.