General Manager

Archway Recruitment; Paraparaumu; On-site; NZD 150,000 - 210,000; Full time

Benefits offered by this job

5 weeks leave

Wellbeing benefits

Job summary

Archway Recruitment in New Zealand seeks a General Manager to lead day-to-day operations and performance across multiple offices. You will translate strategic priorities into action, drive continuity, and foster a high-performing culture with Directors. This is a pivotal role to support growth and operational excellence.

The role requires strong leadership, commercial acumen and a track record of improving processes, systems and people capability across a professional services environment.

Qualifications

• Proven experience in a General Manager or senior leadership role.
• Experience in legal, professional services, accounting, consulting, or service-based environments.
• Strong ability to translate strategy into action and drive performance.

Responsibilities

• Partner with Directors to support strategy execution and growth initiatives.
• Lead and mentor operational and administrative teams across locations.
• Monitor WIP, billing, recoveries, productivity and KPIs to improve performance.
• Provide reporting, insights and recommendations for decision making.
• Oversee people, recruitment, administration, technology, facilities and suppliers.
• Collaborate with HR, marketing and office teams to strengthen culture and ensure people practices.
• Ensure consistency and service excellence across all offices.
• Champion technology, automation and process improvements for scalability.
• Ensure risk management, compliance and governance across operations.
• Assist Directors to evaluate growth opportunities and align resources.

Skills

General leadership

Strategic planning

People management

Stakeholder management

Operational optimization

Job description

5 weeks annual leave + wellbeing benefits

About the Organisation

This established and growing professional services firm has built a strong reputation for delivering trusted advice and exceptional client service across multiple locations. With ambitious growth plans and a commitment to continuous improvement, the business is investing in its people, systems and processes to support the next phase of its development.

As the organisation continues to evolve, a newly created General Manager position has been established to provide dedicated operational leadership across the business and help support both operational excellence and sustainable growth. This is an opportunity to join a successful, values-driven organisation where you will work closely with the Directors and play a key role in helping deliver the firm's next phase of growth and development.

The Role

As the General Manager, you will be responsible for the effective day-to-day management and operational performance of a multi-office professional services practice and ensuring the business has the systems, people and processes in place to support continued growth. This is more than a traditional practice management role.

Working closely with the Directors, you will be responsible for translating business priorities into action, ensuring the engine room of the organisation runs effectively while identifying opportunities to improve performance, capability and operational efficiency.

Leading a team responsible for administration, people and operational support functions, you will drive accountability, consistency and continuous improvement across the organisation while fostering a positive and high-performing culture.

Key responsibilities include:

• Partner with the Directors to support strategy execution, organisational planning and business growth initiatives
• Lead, mentor and develop operational and administrative team members across multiple locations
• Monitor business performance, including WIP, billing, recoveries, productivity and operational KPIs
• Provide clear reporting, insights and recommendations to support commercial and operational decision-making
• Oversee key business support functions including people, recruitment, administration, technology, facilities and suppliers
• Work closely with colleagues responsible for HR, employee support, marketing, and office support functions to build capability, strengthen culture and ensure effective people practices across the firm
• Ensure operational consistency and service excellence across all office locations
• Champion technology, automation and process improvement opportunities to improve scalability and effectiveness
• Ensure appropriate risk management, compliance and governance practices are maintained across operational functions
• Assist the Directors to evaluate growth opportunities and ensure the business has the systems, resources and operational capability to support expansion.

This role will suit an experienced professional who enjoys balancing commercial thinking with hands-on execution and is motivated by the opportunity to help a growing business achieve its full potential.

Role Requirements

To be successful in this role, you will be commercially astute, highly organised and have a proven ability to manage people, systems and performance. You will bring:

• Proven experience in a General Manager, Operations Manager, Practice Manager or senior leadership role
• Experience within legal, professional services, accounting, consulting, property or another service-based environment
• Strong people leadership experience with the ability to build capability and drive accountability
• Demonstrated success leading operational improvement and business transformation initiatives
• Commercial and financial acumen with the ability to interpret business performance metrics and financial information
• Experience managing KPIs, workflows, resource planning and operational performance
• Strong stakeholder management skills and the ability to work effectively with senior leaders, staff and external partners
• Excellent communication, relationship management and problem-solving skills
• The adaptability to thrive in a growing and evolving business environment.

Most importantly, we are seeking someone who is excited by the opportunity to help deliver the next phase of growth for a successful and growing organisation.

What’s in it for You?

• Newly created role with the opportunity to make a lasting impact
• Contribute to operations across six established office locations
• Broad and varied role spanning people, operations and practice performance
• Opportunity to drive meaningful improvements across systems, processes and service delivery
• Support a growing business through its next stage of development
• Opportunity to work closely with engaged Directors and make a significant contribution to the firm's ongoing success.
• Long-term career opportunity within a successful and well-established organisation
• Competitive remuneration package aligned with experience.

If you don't tick every box in this job description, please don't rule yourself out. If this role excites you and you bring relevant experience, we'd still love to hear from you.