General Manager

Oceania Healthcare Ltd; Auckland; On-site; NZD 180,000 - 250,000; Full time

Job summary

Oceania Healthcare seeks a General Manager to lead Lady Allum, overseeing a 110-bed care centre and a 90-residence independent living village. You’ll unite clinical, operational and commercial performance to deliver high-quality, person-centred care.

You’ll set direction, develop your team, manage occupancy, budgets and compliance, and build trusted relationships with residents, families and the community, ensuring safety, sustainability and continual improvement.

Qualifications

• At least three years’ experience in health and/or business management.
• At least three years’ people leadership experience in a diverse environment.
• Proven experience leading teams in healthcare, hospitality or similar complex service.
• Strong commercial and financial capability with ability to turn insights into action.
• Confidence managing operational performance, budgets, occupancy and compliance.
• Strong relationship-building and communication skills.
• Ability to balance resident wellbeing, quality, compliance and financial sustainability.
• Visible, supportive leadership with ability to set expectations and accountability.
• Calm, optimistic and solutions-focused approach.

Responsibilities

• Leading, developing and supporting your team to perform at their best.
• Creating a warm, resident-first culture where people feel valued, connected and safe.
• Overseeing clinical, operational and financial performance of the village.
• Ensuring delivery of high-quality care aligned with best practice and model of care.
• Building trusted relationships with residents, families, team members and the community.
• Driving sustainable occupancy and strong overall village performance.
• Identifying opportunities to improve how we work and the resident experience.
• Working with Clinical Manager and regional leadership to maintain high standards.

Skills

People leadership

Healthcare management

Commercial acumen

Budgeting

Strategic planning

Communication skills

Decision making

Change management

Stakeholder management

Job description

This is a significant site leadership role with overall responsibility for the people, care, operations and commercial performance of Lady Allum. You’ll have oversight of approximately 110-bed care centre alongside an independent living village of approximately 90 residences, leading a diverse team and supporting a large community of residents and their families.

You’ll lead the site with a strong focus on creating an environment where residents receive high-quality, person-centred care and services, our people feel supported to do their best work, and the village operates safely, sustainably and successfully.

As General Manager, you’ll set the direction for the site and be a visible and approachable leader for residents, families and your team. You’ll balance the day-to-day operation of a large and complex village with longer-term planning, performance and continuous improvement, taking ownership of everything from team capability and resident experience through to occupancy, budgets and compliance.

What you’ll be doing

• Leading, developing and supporting your team to perform at their best

• Creating a warm, resident-first culture where people feel valued, connected and safe

• Overseeing the clinical, operational and financial performance of the village

• Ensuring the delivery of high-quality care aligned with best practice and Oceania’s model of care

• Building trusted relationships with residents, families, team members and the wider community

• Driving sustainable occupancy and strong overall village performance

• Identifying opportunities to improve how we work and the experience we provide

• Working closely with your Clinical Manager and regional leadership team to maintain high standards of care and compliance

What we’re looking for

You’re an experienced and confident leader who enjoys being visible, connected and involved in the day-to-day life of a site. You know how to bring people together around a clear direction, hold high standards and balance the needs of residents and your team with the commercial realities of running a successful business.

You’ll bring:

• At least three years’ experience in health and/or business management

• At least three years’ people leadership experience, ideally within a culturally diverse environment

• Proven experience leading teams within healthcare, hospitality or another complex service-based environment

• Strong commercial and financial capability, with the ability to understand performance and turn insights into action

• Confidence managing operational performance, budgets, occupancy and compliance

• Strong relationship-building and communication skills

• The ability to make sound decisions that balance resident wellbeing, quality, compliance and financial sustainability

• A visible, supportive leadership style with the confidence to set clear expectations and hold people accountable

• A calm, optimistic and solutions-focused approach

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.

• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.

• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.