Geek Development Team Leader

Geeks on Wheels; Auckland; On-site; NZD 75,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Geeks on Wheels in Auckland is seeking an Auckland-based Geek Development Team Leader to drive the performance of Northern Region Technicians. You will lead, coach and mentor to improve attitude, performance and culture, while aligning with company policies and growth targets.

Reporting to the General Manager of Operations, you will also recruit, induct new members and contribute to regional expansion efforts. Expect some travel within the region and to head office.

Qualifications

• Experience leading regional teams in field service.
• Strong coaching and feedback skills.
• Willingness to travel within the region and to Wellington HQ as needed.

Responsibilities

• Lead and support our Northern Region team of L1-L2 Technicians to optimise performance, attitude and culture via regular in field observation, coaching, feedback, learning plans and team engagement.
• Manage individual and team performance expectations and ensure your team adheres to Geeks on Wheels policies, standards and processes.
• Manage team meetings, customer issues, and other inquiries in a timely and professional manner.
• Be actively involved with Recruitment and lead the Induction of new team members through mentoring and support to build capability and confidence.
• Actively assist with and contribute to growth activities to strengthen and develop the region.
• Work collaboratively with the management team to achieve business objectives and improve performance.
• Support and drive the development of a healthy and quality internal culture that retains key employees, encourages their professional development and makes Geeks on Wheels a bloody awesome place to work.

Skills

Leadership

Coaching

Performance management

Team development

Recruitment

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Successful National Business pushing for additional growth in the Auckland Region

A role focused on Coaching, Growing and Improving Performance

$75-$85k Salary plus Company Vehicle

A bit about us

Geeks on Wheels is the dominant provider of Tech Support to the domestic and small business market in New Zealand. Over the last 20 years we have forged an incredibly strong brand based on trust and provision of quality services to everyday New Zealanders. We are incredibly proud of our high levels of customer experience and boast an amazing 4.84/5.0 rating from over 11,000 reviews which includes over 10,000 5 star reviews.

We are a company that believes in its people, and while we are serious about work, we are a friendly, inclusive and a down to earth team who enjoy the fun side of being Geeks. We are proud to be New Zealand owned and we truly believe in being our best and caring for each other.

We currently employ 65 staff across the country but need more. We have strong growth plans for the Auckland region and are seeking an Auckland based Geek Development Team Leader to help us. This is a great opportunity to secure that "next step" in your leadership career and enjoy the challenges that will come from working with us to navigate our planned growth.

A bit about the role

Reporting to and being supported by the General Manager of Operations, you will be responsible for rolling up your sleeves to actively grow and build the performance of the Geeks on Wheels Technicians in the Northern Region.

Your key duties and responsibilities will include:

Lead and support our Northern Region team of L1-L2 Technicians to optimise performance, attitude and culture via regular in field observation, coaching, feedback, learning plans and team engagement.

Manage individual and team performance expectations and ensure your team adheres to Geeks on Wheels policies, standards and processes.

Manage team meetings, customer issues, and other inquiries in a timely and professional manner.

Be actively involved with Recruitment and lead the Induction of new team members through mentoring and support to build capability and confidence.

Actively assist with and contribute to growth activities to strengthen and develop the region.

Work collaboratively with the management team to achieve business objectives and improve performance.

Support and drive the development of a healthy and quality internal culture that retains key employees, encourages their professional development and makes Geeks on Wheels a bloody awesome place to work.

A bit about you

You will either be a current people leader who is excited by the opportunity to grow a region, or you will be a current technician looking for a step up into a leadership role.

While you will have a solid technical background, you will also display positive energy and an upbeat attitude and be a natural leader who can inspire and encourage people to get the best out of themselves. Equally important is your ability to display business acumen and support and focus on the objectives and outcomes of the business.

We expect this role to be based in our Auckland offices but there will be some out-of-town travel required around your region and to our Wellington Head Office as needed.

With a great team culture and the opportunity to broaden your leadership and management experience alongside our growth, this could be just the position you are looking for.