Gardening & Landscaping Specialist | Plants, Projects & Garden Solutions

Mitre 10; North Shore; On-site; NZD 25,000 - 33,000; Full time

Benefits offered by this job

Staff purchase scheme

Discounts at Columbus Coffee locations

Perks app savings

Job summary

Mitre 10 Whangaparaoa is seeking a friendly garden-centre team member to assist customers with product selections and provide practical gardening advice. You will care for plants, replenish stock, and help maintain an inspiring, well-presented Garden Centre.

The role involves merchandising, seasonal displays, and sharing expertise with customers and colleagues, including weekend shifts as needed in a busy retail environment.

Qualifications

• Experience in garden centre, nursery, landscaping, or garden-related role.
• Strong knowledge of plants, gardening products, and landscaping basics.
• Excellent customer service and communication skills.
• Ability to lift/move stock and maintain planting stock quality.

Responsibilities

• Assist customers with product selection and project advice.
• Care for plants and maintain stock quality.
• Merchandise and replenish stock; maintain department standards.
• Support seasonal displays and promotions.
• Share knowledge with customers and team members.

Skills

Plant knowledge

Customer service

Communication skills

Problem solving

Physical fitness

Mentoring (coaching)

Job description

About Us

Mitre 10 Whangaparaoais part of Riviera Hardware Holdings Ltd, the largest Mitre 10 group in NewZealand. Proudly Kiwi-owned and operated, our business includes four Mitre 10MEGA stores, one Mitre 10 store, Columbus Coffee cafés, a Distribution Centre,and a Frame & Truss Manufacturing plant.

Our Garden Centre ismore than just a place to buy plants and garden products. It's where customerscome for ideas, inspiration, and trusted advice to help bring their projects tolife.

We're passionateabout sharing knowledge, delivering great customer experiences, and creating adestination local gardeners can rely on. If you enjoy helping people succeed intheir gardening and landscaping projects, you'll be joining a team that genuinelyvalues expertise, initiative, and customer service.

About the Role

Are you the personfriends, family, or customers turn to for gardening advice?

Whether yourexpertise comes from horticulture, nursery operations, landscaping,hardscaping, irrigation, or specialist garden retail, this is an opportunity toput your knowledge to work with one of New Zealand's most trusted retailbrands. We're seeking someone whose expertise can help shape the customerexperience, strengthen the wider team, and elevate our Garden Centre to the nextlevel.

At Mitre 10Whangaparaoa, customers rely on us for more than just products. They come to usfor trusted advice, practical solutions, and inspiration for their nextproject. From helping someone select the right plants for a challenging spaceto supporting larger landscaping projects, you'll play an important role indelivering the expertise our customers value and expect.You'll workacross a broad range of garden products and solutions while helping maintain awell-presented, inspiring, and thriving Garden Centre.This is a full-timerole and includes at least one weekend day.

No two days are thesame. You'll spend your time assisting customers with product selection andproject advice, caring for plants and maintaining stock quality, merchandisingand replenishing stock, maintaining high standards throughout the department, supportingseasonal displays and promotions, and sharing your knowledge with customers andteam members.

Who We're Looking For

We recognise thatgreat gardening expertise comes from many different backgrounds. You maycurrently work in a garden centre, nursery, landscaping business, horticulturalenvironment, irrigation supplier, trade merchant, or another specialistgarden-related role.

What matters most isyour ability to share your knowledge, build customer confidence, and helppeople find the right solution for their project. We're particularly interestedin candidates who bring specialist expertise in areas such as horticulture, plantcare, landscaping, hardscaping, irrigation, or outdoor power garden equipment.

We're seeking someone whose expertise can help shape the customer experience and strengthen the wider team. Previous experience coaching, mentoring, or supporting less experienced team members would be an advantage.

Ideally, you'llbring:

• Strongknowledge of plants, gardening products, landscaping and/or hardscaping
• Confidenceproviding advice and helping customers solve problems
• Agenuine passion for gardening and outdoor projects
• Excellentcustomer service and communication skills
• Initiative,energy, and a hands-on approach to work
• Goodphysical fitness, as lifting, moving, and replenishing stock is part ofthe role

Why Join Us

At Mitre 10Whangaparaoa, you'll be joining a business that values knowledge, teamwork, andgreat customer experiences. Whether you're looking to deepen your expertise,broaden your product knowledge, or grow your career within a large andsuccessful Kiwi-owned business, you'll find plenty of opportunities to develop.

• Competitivehourly rate based on relevant skills and experience
• Generousstaff purchase scheme at selected Mitre 10 and Columbus Coffee locations(eligibility applies)
• Discountedfood and drinks at our in-store Columbus Coffee cafés (eligibilityapplies)
• Everydaysavings on shopping, travel, dining, and more through our perks app

Growth &Development

• Ongoingproduct and supplier training across multiple categories
• Learningand development through our eLearning platform
• Opportunityto broaden your expertise across plants, landscaping, garden products, andrelated categories
• Internalcareer opportunities within the store and wider Riviera group
• Exposureto retail, trade, and specialist product environments

Recognition &Team

• Monthlyrecognition aligned to company values, with rewards
• Longservice recognition across our Riviera brands
• Annualawards recognising outstanding contributions and performance