Front Office Supervisor

Avani Hotel Group; Queenstown; Remoto; NZD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Hotel discounts

Global perks

Wellness program

Descrizione del lavoro

Avani Queenstown Hotel in Queenstown, NZ, is seeking a Front Office Supervisor for a full-time role. The successful candidate will lead the front desk team, ensure a warm welcome, and oversee daily duties from check-in to check-out, while maintaining high guest satisfaction.

The role requires strong leadership, hotel-operations knowledge, and exceptional customer service, with flexibility to work weekends on a shifting roster. Immediate start available.

Competenze

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Mansioni

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Conoscenze

Leadership

Customer service

Time management

Professional presentation

Weekend availability

Descrizione del lavoro

Front Office SupervisorThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Statement and ANZ Privacy Policy.### Front Office SupervisorApply: Queenstown, NZ: Full time: Posted Today: JR116502**Overview** Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.**Avani Queenstown Hotel**are looking for a **full time** Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team. **Key Responsibilities Include:*** Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.* Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.* Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.* Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.* Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.**Shift Details (subject to change):*** Rotating roster across Monday to Sunday* Shift times scheduled within 7:00am to 11:00pm* Immediate start available **Qualifications** To be successful in this role, you will require the following:* Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.* Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.* Impeccable professional presentation, reflecting the high standards of the organisation.* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.**Additional Information** At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: What We Offer:* Career Growth: Learning and development programs to boost your career.* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.* Global Perks: International accommodation discounts across our hotel brands.* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.* Experiences: Discounted entertainment and activities.* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.* Generous Leave: Parental and birthday leave.* Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.