Duty Manager Front Office

CGR Services; Queenstown; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Career Growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Parental leave

Wellness support

Job summary

Oaks Queenstown Shores Resort, part of Minor Hotels, is seeking an experienced Duty Manager to join our team on a full-time basis in Queenstown, New Zealand. You will lead the front office, drive exceptional guest experiences, and mentor staff to uphold service excellence.

The role requires supervisory hospitality experience, a customer-focused mindset, and flexibility to work weekends. You’ll be part of a dynamic team delivering memorable stays and outstanding guest service across our resort.

Qualifications

• Experience in hotel front office supervisory role.
• Background in hospitality, preferably hotel or resort.
• Excellent customer service skills.
• Strong time management and prioritization.
• Professional presentation.
• Willingness to work weekends.

Responsibilities

• Lead front office team to deliver outstanding guest experiences.
• Serve as role model and uphold service standards.
• Oversee daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-in/out.
• Address guest concerns professionally to leave a lasting impression.

Skills

Supervisory hotel front office

Hospitality industry experience

Customer service

Time management

Professional presentation

Weekend work flexibility

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Queenstown Shores Resort are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6.30am - 10.30pm

Qualifications

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.