Food & Beverage Supervisor: Lead Service Excellence

Hilton; Taupo; On-site; NZD 52,000 - 70,000; Full time

Job summary

Hilton is seeking a Food & Beverage Supervisor to lead our hospitality team and ensure flawless service that exceeds guest expectations. You will supervise and mentor staff, oversee daily outlet operations, and manage guest interactions with a focus on memorable experiences.

The role emphasizes strong leadership, clear communication, and adherence to brand standards, while supporting cost control, upselling initiatives, and hygiene compliance across all outlet areas.

Qualifications

• 3 to 4 years of experience in a similar role within hospitality
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, guest-focused approach
• Able to work flexible shifts, including weekends and public holidays
• Demonstrated leadership skills with ability to foster a positive team culture

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with all food and beverage attendants, other senior team members and kitchen. This includes all other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Team leadership

Guest service

Communication

Interpersonal skills

Professional grooming

Education

High school diploma or equivalent

Job description

Hilton is seeking a Food & Beverage Supervisor to lead our hospitality team and ensure flawless service that exceeds guest expectations. You will supervise and mentor staff, oversee daily outlet operations, and manage guest interactions with a focus on memorable experiences.

The role emphasizes strong leadership, clear communication, and adherence to brand standards, while supporting cost control, upselling initiatives, and hygiene compliance across all outlet areas.