Food and Beverage Supervisor

Hilton; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

Hilton Auckland is seeking a Food and Beverage Supervisor to lead daily outlet operations and guide the team to deliver memorable guest experiences. You will supervise staff, maintain brand standards, and drive upselling to support revenue targets.

The role requires 2+ years in food and beverage supervisory roles, excellent communication, and flexibility to work weekends and holidays in a bustling hotel environment.

Qualifications

• High school diploma or equivalent.
• 2+ years work experience within a Restaurant, Cafe, Bar, and/or Banquets.
• Previous supervisory experience within the Food & Beverage department in a 4 - 5 star hotel.
• Excellent communication, grooming, and interpersonal skills.
• Strong communication skills and the ability to connect with guests and team members alike.
• A detail-oriented mindset with a commitment to maintaining cleanliness and organization.
• Fulltime and flexible availability - able to work weekends and public holidays.
• Experience in POS ordering systems and cashing up.
• Thrives in busy operational environments.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Team Leadership

Guest Service

Inventory Control

Cost Control

Upselling

Food Safety

Communication

Operations Oversight

Education

High School Diploma

Tools

POS Systems

Job description

Job Identification: 223031

Job Category: Food and Beverage

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a Food and Beverage Supervisor , you're not just creating unforgettable dining moments – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.

• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.

• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.

• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent;

• 2+ years work experience within a Restaurant, Cafe, Bar, and/or Banquets

• Previous supervisory experience within the Food & Beverage department in a 4 - 5 star hotel

• Excellent communication, grooming, and interpersonal skills

• Strong communication skills and the ability to connect with guests and team members alike.

• A detail-oriented mindset with a commitment to maintaining the highest standards of cleanliness and organization.

• Fulltime and flexible availability - able to work weekends and public holidays

• Experience in POS ordering systems and cashing up

• Thrives in busy operational environments

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.