Flexible Part-Time Customer Experience & Claims Coordinator

Aotearoa New Zealand Association of Social Workers; Ōrākei; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Flexible hours

Competitive pay

Supportive team

Wellbeing programs

NZ healthcare impact

Job summary

NZMII is seeking a Customer Experience & Support Coordinator to join our team. This part-time role supports claims administration and customer service operations, focusing on listening, building trust and efficient processes.

You will manage inquiries and assist with policy and claims administration to ensure quality service for our insured doctors. You will handle claims from start to resolution, process new policy applications and renewals, and coordinate with internal teams to improve

Qualifications

• Excellent written and verbal communication; able to engage with diverse stakeholders.
• Strong organizational skills with ability to manage multiple tasks.
• Experience in customer service and handling confidential information.
• Proficiency with MS Office and customer management systems.
• Ability to work independently and as part of a team.

Responsibilities

• Provide responsive and professional customer service to members and inquiries.
• Process and manage claims from receipt to resolution with accuracy.
• Handle new insurance policy applications and renewals efficiently.
• Coordinate with internal teams and external stakeholders on claims.
• Prepare policy/claims reports and support administrative tasks.
• Identify opportunities to improve customer experience and provide feedback.

Skills

Customer service

Administrative skills

Organization

Communication skills

MS Word/Excel

Privacy & confidentiality

Tools

Customer Management Systems

Job description

NZMII is seeking a Customer Experience & Support Coordinator to join our team. This part-time role supports claims administration and customer service operations, focusing on listening, building trust and efficient processes.

You will manage inquiries and assist with policy and claims administration to ensure quality service for our insured doctors. You will handle claims from start to resolution, process new policy applications and renewals, and coordinate with internal teams to improve