ERP Support Analyst – Sage 300, APIs & Bug Fixes

JobSpace; Hamilton; On-site; NZD 65,000 - 85,000; Full time

Job summary

Pacifictech, a New Zealand software company, is seeking a Technical Support Analyst to join our Hamilton-based team. You’ll be the first point of contact for partner and customer inquiries, investigate issues, and deliver practical solutions.

Collaborate with developers, assist with testing and release notes, and contribute to Agile/SCRUM activities while expanding your technical knowledge in a supportive environment.

Qualifications

• Excellent written and verbal communication skills with a genuine customer focus.
• Enjoys collaborating and sharing knowledge within a team.
• Strong problem-solving and analytical skills.
• Experience with ERP systems (Sage 300 experience is highly regarded).
• Understanding of APIs, integrations, data flows and SQL basics would be an advantage.

Responsibilities

• Provide technical support to customers and business partners via phone, email and remote support.
• Investigate issues, manage support tickets and escalate where required.
• Work alongside developers to identify bugs and improve products.
• Assist with software testing and documenting user guides and release notes.
• Contribute to Agile/SCRUM activities and collaborate across the team.

Skills

Customer focus

Communication

Problem-solving

ERP systems

APIs & SQL basics

Job description

Pacifictech, a New Zealand software company, is seeking a Technical Support Analyst to join our Hamilton-based team. You’ll be the first point of contact for partner and customer inquiries, investigate issues, and deliver practical solutions.

Collaborate with developers, assist with testing and release notes, and contribute to Agile/SCRUM activities while expanding your technical knowledge in a supportive environment.