Finance Systems Administrator

Ministry of Social Development; Wellington; On-site; NZD 70,000 - 90,000; Full time

Job summary

The Ministry of Social Development is seeking a Financial Systems Administrator to support the day-to-day operation of Oracle finance systems. You will be the first point of contact for system support, manage tickets, resolve user issues, and assist with testing and maintenance.

You’ll work with senior specialists, escalate complex issues, and help ensure systems run smoothly while developing your financial systems experience in a supportive team environment.

Qualifications

• Experience supporting business applications or enterprise systems.
• Strong problem-solving and troubleshooting skills.
• Excellent internal customer service and communication skills.
• Ability to manage competing priorities and work independently.
• A proactive and collaborative approach to work.
• Experience with Oracle or other ERP systems.
• Experience working in a finance or financial systems environment.

Responsibilities

• Managing and resolving support tickets and user requests.
• Providing first-line support for Oracle systems.
• Performing routine system administration and maintenance activities.
• Supporting system refreshes and data validation activities.
• Assisting with testing of upgrades, enhancements, and fixes.
• Maintaining support documentation and procedures.
• Escalating complex issues to senior team members and technical specialists.

Skills

Ticketing systems

Customer service

Problem solving

Independent work

Team collaboration

Oracle ERP

Tools

Oracle ERP

Job description

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Are you organised, solution-focused, and enjoy solving problems? We're looking for a Financial Systems Administrator to join our Financial Systems team and support the day-to-day operation of our Oracle finance systems.

About the role | Mō te tūnga

In this role, you'll be the first point of contact for system support, managing tickets, resolving user issues, performing routine system administration tasks, and assisting with testing and system maintenance activities. You'll work closely with senior specialists, escalating complex issues when needed and helping ensure our systems run smoothly.

What you'll be doing

• Managing and resolving support tickets and user requests.
• Providing first-line support for Oracle systems.
• Performing routine system administration and maintenance activities.
• Supporting system refreshes and data validation activities.
• Assisting with testing of upgrades, enhancements, and fixes.
• Maintaining support documentation and procedures.
• Escalating complex issues to senior team members and technical specialists.

What you'll bring

• Experience supporting business applications or enterprise systems.
• Strong problem-solving and troubleshooting skills.
• Excellent internal customer service and communication skills.
• Ability to manage competing priorities and work independently.
• A proactive and collaborative approach to work.
• Experience with Oracle or other ERP systems.
• Experience working in a finance or financial systems environment.
• Familiarity with service management or ticketing systems.

This is a great opportunity to build your financial systems experience while working with a supportive team. You'll gain exposure to Oracle, business processes, system testing, and continuous improvement initiatives, with opportunities to learn and develop your skills.

Please note that we are currently working through a few updates to the position description. Candidates who progress to the interview stage will receive the final version.

The advertisement contains all the relevant information about the role and its requirements.

Salary | Utu-ā-tau:

Appointment and remuneration will reflect the successful candidate's skills, experience, and alignment with the role. Further information will be provided to candidates who progress through the recruitment process.

Applications close | Ka kati ngā tono hei te: Sunday 27th September, 2027. Please note that applications will be reviewed as they are received, and candidates may be shortlisted and interviewed throughout the advertising period.

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.

All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail]

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.