Field Service & IT Dispatch Coordinator

Preferable - Crafting Careers; Whangarei; On-site; NZD 39,000 - 52,000; Part time

Job summary

Preferable - Crafting Careers is seeking an IT Dispatch Support / Field Service Engineer on a contract/dispatch basis in New Zealand. You will coordinate and dispatch onsite engineers across multiple sites to meet ticket priorities, SLA, and customer expectations.

The role requires 3+ years in IT support or field services, strong communication, and experience with ticketing tools. You will maintain trackers, reports, and ensure smooth service delivery while coordinating with vendors and L2/L3

Qualifications

• Minimum 3 years in IT support, field services, dispatch coordination, or service desk.
• Experience coordinating engineers across multiple sites and managing onsite requests.
• Strong communication and reporting abilities.
• Proficiency in Excel and operational trackers.
• Familiarity with ITSM tools such as ServiceNow is preferred.

Responsibilities

• Coordinate and dispatch onsite engineers based on ticket priority, location, availability, and SLA.
• Manage engineer schedules, site visits, backfills, and ad-hoc support requests.
• Monitor tickets and follow up with engineers, vendors, and support teams until closure.
• Coordinate with customers, vendors, and L2/L3 support teams to ensure smooth service delivery.
• Maintain dispatch trackers, ticket updates, site coverage details, and service reports.
• Arrange knowledge transfer and replacement engineer coverage when required.
• Ensure timely communication and adherence to SLAs.

Skills

IT support coordination

Field service coordination

Communication skills

Excel proficiency

Tools

ServiceNow

Job description

IT Dispatch Support / Field Service Engineer Employment Type: Contract/Dispatch

Location: New Zealand
Sites as Below:
New Plymouth
Dunedin
Whangarei

Greetings from EIL Global!

Key Responsibilities
Coordinate and dispatch onsite engineers based on ticket priority, location, availability, and SLA

Requirements.
Manage engineer schedules, site visits, backfills, and ad-hoc support requests.
Monitor tickets and follow up with engineers, vendors, and support teams until closure.
Coordinate with customers, vendors, and L2/L3 support teams to ensure smooth service delivery.
Maintain dispatch trackers, ticket updates, site coverage details, and service reports.
Arrange knowledge transfer (KT), handovers, and replacement engineer coverage when required.
Ensure timely communication and adherence to agreed service-level agreements (SLAs).

Technical Scope
POS installation, replacement, and troubleshooting.
Support for EFTPOS terminals, cash drawers, barcode scanners, self-checkout systems, receipt printers, and label printers.
Windows desktop, laptop, and server support.
Basic network troubleshooting, including switches, routers, ports, cabling, and TCP/IP.
Familiarity with server infrastructure and data-centre environments.

Required Skills and Experience
Minimum 3 years of experience in IT support, field services, dispatch coordination, or service desk operations.
Experience coordinating engineers across multiple sites and managing onsite support requests.
Basic understanding of IT infrastructure, POS systems, and troubleshooting.
Experience with ticketing tools such as ServiceNow or other ITSM platforms is preferred.
Strong communication, coordination, follow-up, and reporting skills.
Proficiency in Microsoft Excel and maintaining operational trackers.
Ability to manage multiple requests and prioritise tasks in an SLA-driven environment.

If Interested please send your updated CV to
[e-mail]
We look forward to hearing from you!