Field Service Engineer - Wellington

BD; Auckland; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Car allowance

Tools/PPE

Job summary

BD is seeking a Field Service Engineer to support pharmacy automation and medication management systems across New Zealand. Based in Wellington region with regular travel, you will diagnose, repair and maintain BD Rowa and Pyxis equipment on-site at hospitals and retail pharmacists.

You’ll work with advanced electro‑mechanical technology, performing diagnostics, software/hardware fixes and remote support. On-call rotations and after-hours work may be required to meet SLAs.

Qualifications

• Hands-on field service experience with electro‑mechanical systems.
• Experience servicing robotics, automation, packaging systems, lab instruments or similar.
• Strong diagnostic skills for hardware, software and networking.

Responsibilities

• Diagnose and resolve software and hardware issues onsite to minimise downtime.
• Provide technical support for BD Rowa and Pyxis equipment at customer sites.
• Perform field repairs, preventive maintenance and system testing.
• Support installations, commissioning and customer handover.
• Maintain compliant service records and documentation.

Skills

Mechatronics

Electro-mechanical

Electronics

Automation

Lab instruments

Robotics

Diagnostics

Reading schematics

Remote diagnostics

Customer support

Education

AS/NZS 3551 certification

Engineering diploma or degree

Trade qualification in electronics/Computing

Tools

Server-based systems

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Opportunity for an experienced Field Service Engineer to join our industry-leading Medtech team in Wellington region, contributing to innovative healthcare solutions across New Zealand

At BD, possibility isn’t an idea. It’s what we do. We are the Makers of Possible.

Join BD as a Field Service Engineer supporting leading pharmacy automation and medication management systems across retail pharmacy and hospital environments. You’ll work hands‑on with BD Rowa and Pyxis, keeping them running safely, reliably, and efficiently.

This is a great opportunity for a field engineer based in or willing to relocate to Wellington NZ, with experience servicing automation, electro‑mechanical machinery, lab robotics, imaging equipment, or conveyancing systems, who wants to step into MedTech and work with cutting‑edge technology that directly supports medication safety and clinical workflow.

Your Day‑to‑Day

As a Field Service Engineer, you'll combine remote diagnostics with on‑site servicing, repairs, and preventative maintenance to keep BD Rowa and Pyxis performing at their best.

Your Day Will Include

• Diagnosing and resolving software and hardware issues quickly to minimise downtime
• Providing technical support across BD Rowa and Pyxis capital equipment
• Performing field repairs, preventative maintenance, system testing, and electrical safety checks
• Supporting installations, commissioning, and customer handover
• Serving as a key technical contact for electronic servicing, spare parts, and system queries
• Conducting workflow/system reviews as part of implementation and providing technical sales support
• Planning, scheduling, and communicating PM visits and breakdowns to align with customer operations
• Delivering clear documentation and keeping service records accurate and compliant

Based in Wellington, you'll provide field service support across New Zealand's central region, spanning both the North and South Islands. This role requires regular travel and participation in an on‑call rotation to support customer needs.

Travel and work outside business operational hours

• Working hours may vary at times due to customer demands and onsite requirements (after‑hours and weekend).
• Participate in an after‑hours support roster, helping ensure timely responses to service requests in line with agreed SLAs and company procedures.
• On call remote support required
• Available to work travel and work interstate as requested on short notice.

About You

You’re hands‑on, technically strong, and thrive in field environments where no two days are the same. You enjoy solving complex problems on‑site, talking customers through solutions, and working with advanced electro‑mechanical technology.

You’ll Bring

• A background in mechatronics, electro‑mechanical systems, electronics, automation, or lab/imaging equipment
• Experience servicing complex systems at customer sites - robotics, automation, packaging systems, conveyancing, lab instruments, etc.
• Strong diagnostic skills (hardware, electromechanical & software/network issues)
• Confidence in reading schematics, wiring diagrams and technical documents
• Experience with server‑based systems and remote diagnostics
• Strong communication skills and the ability to manage customer expectations effectively
• Self‑motivation, professionalism, and the ability to work autonomously
• AS/NZS 3551 certified (Advantageous)
• Electronics/computing trade qualification, engineering diploma or degree (preferred)

Why BD?

BD is one of the world’s largest medical technology companies, but we’ve never lost our human touch.

With over 70,000 associates worldwide, we’re committed to developing your technical career. Here in ANZ, a high percentage of our roles are filled internally - we don’t just promise growth, we deliver it.

You’ll work with cutting‑edge automation, join a supportive service team, and gain exposure to global best practice.

Because at BD, possibility isn’t just imagined - it’s made.

What’s In It For You

• Competitive salary + car allowance + tools/PPE
• Full training on BD Rowa and Pyxis, and related systems
• Hands‑on technical role with real impact in healthcare
• Exposure to advanced automation and robotics
• Supportive team culture and career progression opportunities

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

NZL Auckland

Additional Locations

Work Shift