Field Service Engineer (Electrical & Automation Support)

EXASYNTH PTE. LTD.; Queenstown; On-site; NZD 82,000 - 123,000; Full time

Job summary

EXASYNTH PTE. LTD. seeks a hands-on Field Service Engineer (Electrical & Automation) to support automated laboratory systems at a research institute in Singapore.

The role focuses on electrical troubleshooting, maintenance and day-to-day technical support on-site. Successful candidates will undergo 1–2 months of structured training in China with the engineering team before assuming full site responsibilities in Singapore, with potential to train and onboard additional field engineers as the team

Qualifications

• 2+ years hands-on field service, maintenance or commissioning.
• Experience with automation or lab equipment is a plus.
• Practical electrical troubleshooting using common tools like a multimeter.
• Ability to work on-site in a lab environment.
• Proficient in English; Mandarin required for coordination with China team.

Responsibilities

• Provide on-site technical support for automated laboratory equipment and systems
• Diagnose and troubleshoot electrical and equipment faults
• Inspect and troubleshoot wiring, power supplies, sensors, relays, motors, drivers and basic I/O/control components
• Perform preventive maintenance, equipment checks and fault recovery
• Support equipment installation, system integration, testing and commissioning
• Coordinate with engineering teams to diagnose and resolve technical issues
• Maintain maintenance records, service logs, troubleshooting guides and SOPs
• Identify recurring equipment issues and support reliability improvements
• Follow laboratory safety procedures and site requirements
• Support knowledge transfer and training of future field engineers

Skills

Field service

Electrical troubleshooting

Multimeter

English communication

Mandarin

On-site lab environment

Willing to travel

Education

Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation or related

Job description

About the Role

ExaSynth is seeking a hands-on Field Service Engineer (Electrical & Automation) to support automated laboratory systems deployed at a research institute in Singapore.

This is an on-site engineering role focused on equipment reliability, electrical troubleshooting, preventive maintenance, commissioning and day-to-day technical support. You will work directly with laboratory automation equipment, instruments and associated electrical/control systems.

The successful candidate will undergo approximately 1-2 months of structured hands-on technical training in China with our engineering and system integration team before taking on full site responsibilities in Singapore.

As the team grows, this role will also have the opportunity to support the training and onboarding of additional field engineers.

Key Responsibilities

• Provide on-site technical support for automated laboratory equipment and systems
• Diagnose and troubleshoot electrical and equipment faults
• Inspect and troubleshoot wiring, power supplies, sensors, relays, motors, drivers and basic I/O/control components
• Perform preventive maintenance, equipment checks and fault recovery
• Support equipment installation, system integration, testing and commissioning
• Coordinate with engineering teams to diagnose and resolve technical issues
• Maintain maintenance records, service logs, troubleshooting guides and SOPs
• Identify recurring equipment issues and support reliability improvementsFollow laboratory safety procedures and site requirements
• Support knowledge transfer and training of future field engineers

Requirements

• Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation or a related engineering discipline
• At least 2 years of relevant hands‑on experience in field service, equipment maintenance, commissioning, automation or technical support
• Practical electrical troubleshooting skills and ability to use common electrical test tools such as a multimeter
• Comfortable working directly with equipment in an on‑site laboratory environment
• Able to independently diagnose problems and follow systematic troubleshooting procedures
• Able to communicate effectively in English
• Able to communicate effectively in English.
• Able to communicate in Mandarin for technical coordination, training and troubleshooting with our China‑based engineering team.
• Willing to travel occasionally for technical training, equipment commissioning or project support when required.

Preferred Experience

Experience in one or more of the following would be an advantage:

• Laboratory or scientific equipment
• Industrial automation equipment
• Robotics or motion systems
• Semiconductor or manufacturing equipment
• Control panels, sensors, motors and electrical systems
• Equipment installation and commissioning

Career Development

This position is intended to develop beyond routine equipment maintenance. After completing technical training and gaining sufficient site experience, the engineer may progressively take responsibility for site operations, technical documentation and the training of additional field engineers as the support team expands.