Field Service Engineer

Stryker; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Paid parental leave

Volunteer leave days

Professional development

Job summary

Stryker is seeking a Field Service Engineer to proactively maintain and repair advanced medical devices across hospitals in New Zealand. You will diagnose issues, perform on-site and remote support, and ensure safety and quality standards are met.

Join a global leader in medical technology, with opportunities for professional development and travel across regional facilities while delivering exceptional patient care.

Qualifications

• Demonstrated troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills with clinicians and teams.
• Ability to work independently and manage competing priorities.
• Current driver’s license and willingness to travel within your state on short notice.
• Strong mechanical aptitude and hands-on tool use.

Responsibilities

• Perform preventative maintenance and reactive repairs on Stryker equipment.
• Diagnose and troubleshoot complex issues onsite and remotely.
• Deliver excellent customer service and build relationships with clinicians and hospital staff.
• Support customers across hospitals and surgical facilities.
• Ensure service activities meet ISO 13485 quality and regulatory requirements.
• Manage inventory, spare parts, and service documentation.
• Meet KPIs for responsiveness, quality, safety, and customer satisfaction.
• Collaborate with Sales, Technical Support, Customer Service, and Operations teams.

Skills

Troubleshooting

Communication

Independence

Driver's license

Mechanical aptitude

Tools

Hand tools

Power tools

Job description

Help Us Make Healthcare Better

Every day, hospitals rely on critical technology to deliver life-changing patient care. As a Field Service Engineer at Stryker, you'll play a hands‑on role in keeping advanced healthcare equipment operating safely, reliably, and ready when it's needed most. From robotic‑assisted surgery systems to integrated operating theatre technologies, you'll work with industry‑leading solutions while building trusted partnerships with healthcare professionals across your region.

At Stryker, we welcome people from diverse technical backgrounds, including but not limited to medical devices, industrial maintenance, defence, manufacturing, construction, HVAC, and mechanical trades. If you're passionate about technology, enjoy solving technical challenges, and want your work to directly support better patient outcomes, we'd love to hear from you.

What You'll Be Working On

• Mako™ a system used for robotic‑assisted orthopaedic surgery
• Operating Tables used in theatres for surgery
• Neptune™ Waste Management Systems used to manage surgical fluid waste
• Theatre solutions that connect imaging, video, and communication systems within the operating theatre

Key Responsibilities

• Perform preventative maintenance and reactive repairs on Stryker medical equipment.
• Diagnose and troubleshoot complex technical issues both onsite and remotely.
• Deliver exceptional customer service and build strong relationships with clinicians, biomedical teams, and hospital stakeholders.
• Support customers across hospitals and surgical facilities.
• Ensure service activities meet quality, regulatory, and compliance requirements ISO 13485.
• Manage inventory, spare parts, and service documentation accurately.
• Meet service KPIs relating to responsiveness, quality, safety, and customer satisfaction.
• Collaborate with Sales, Technical Support, Customer Service, and Operations teams to achieve outstanding customer outcomes.

What We're Looking For

• A customer and patient first mindset.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage competing priorities.
• Current driver's licence and willingness to travel within your state at short notice.
• Competent using hand and power tools with strong mechanical aptitude and troubleshooting skills.

Preferred Qualifications

• Experience servicing medical devices, healthcare technology, industrial equipment, or other complex technical systems.
• Knowledge of hospital environments or healthcare operations.
• Experience providing field-based technical support.

Why Join Stryker?

At Stryker, you'll be part of a global leader in medical technology, working with innovative products that genuinely improve patients' lives.

• Ongoing professional development and career growth opportunities
• Exposure to world‑leading healthcare technology
• A collaborative and high‑performing team culture
• Health, wellbeing, insurance and financial benefits
• Paid parental leave
• Volunteer leave days

Join Stryker and become part of a team that keeps operating theatres running, robotic surgery systems performing, and healthcare facilities delivering care when it matters most.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.