Field Service Engineer

Stryker Corporation; Auckland; Hybrid; Confidential; Full time

Benefits offered by this job

Health benefits

Parental leave

Volunteer leave

Travel opportunities

Job summary

Stryker Corporation is seeking a Field Service Engineer in Auckland to perform maintenance and repairs on advanced medical equipment across hospital settings. You will diagnose issues onsite and remotely, ensuring high availability of surgical systems and imaging devices while delivering exceptional service to clinicians and biomedical teams.

The role requires strong problem-solving, excellent communication, and the ability to travel within New Zealand.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage competing priorities.
• Customer and patient-first mindset is essential.
• Willingness to travel within the region and hold a current driver’s licence.
• Competent using hand and power tools with mechanical aptitude.

Responsibilities

• Perform preventative maintenance and reactive repairs on medical equipment.
• Diagnose and troubleshoot complex technical issues onsite and remotely.
• Deliver excellent customer service and build relationships with clinicians and hospital staff.
• Support customers across hospitals and surgical facilities.
• Ensure activities meet ISO 13485 quality and regulatory requirements.
• Manage inventory, parts, and service documentation.

Skills

Troubleshooting

Communication

Independent work

Customer focus

Travel readiness

Mechanical aptitude

Tools

Hand tools

Power tools

Job description

Work Flexibility: Field-based Help Us Make Healthcare Better Every day, hospitals rely on critical technology to deliver life-changing patient care. As a Field Service Engineer at Stryker, you'll play a hands-on role in keeping advanced healthcare equipment operating safely, reliably, and ready when it's needed most. From robotic-assisted surgery systems to integrated operating theatre technologies, you'll work with industry-leading solutions while building trusted partnerships with healthcare professionals across your region. At Stryker, we welcome people from diverse technical backgrounds, including but not limited to medical devices, industrial maintenance, defence, manufacturing, construction, HVAC, and mechanical trades. If you're passionate about technology, enjoy solving technical challenges, and want your work to directly support better patient outcomes, we'd love to hear from you.

What You'll Be Working On

• Mako™ a system used for robotic-assisted orthopaedic surgery
• Operating Tables used in theatres for surgery
• Neptune™ Waste Management Systems used to manage surgical fluid waste
• Theatre solutions that connect imaging, video, and communication systems within the operating theatre

Key Responsibilities

• Perform preventative maintenance and reactive repairs on Stryker medical equipment.
• Diagnose and troubleshoot complex technical issues both onsite and remotely.
• Deliver exceptional customer service and build strong relationships with clinicians, biomedical teams, and hospital stakeholders.
• Support customers across hospitals and surgical facilities.
• Ensure service activities meet quality, regulatory, and compliance requirements ISO 13485.
• Manage inventory, spare parts, and service documentation accurately.
• Meet service KPIs relating to responsiveness, quality, safety, and customer satisfaction.
• Collaborate with Sales, Technical Support, Customer Service, and Operations teams to achieve outstanding customer outcomes.

What We're Looking For

• A customer and patient first mindset.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage competing priorities.
• Current driver's licence and willingness to travel within your state at short notice.
• Competent using hand and power tools with strong mechanical aptitude and troubleshooting skills.

Preferred Qualifications

• Experience servicing medical devices, healthcare technology, industrial equipment, or other complex technical systems.
• Knowledge of hospital environments or healthcare operations.
• Experience providing field-based technical support.

Why Join Stryker?

At Stryker, you'll be part of a global leader in medical technology, working with innovative products that genuinely improve patients' lives. Ongoing professional development and career growth opportunities Exposure to world-leading healthcare technology A collaborative and high-performing team culture

• Health, wellbeing, insurance and financial benefits
• Paid parental leave
• Volunteer leave days

Join Stryker and become part of a team that keeps operating theatres running, robotic surgery systems performing, and healthcare facilities delivering care when it matters most.

Travel Percentage: 70%

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Details

Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.