Field Agent

Credit Corp; Southland; On-site; NZD 34,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Supportive culture

Community engagement

Job summary

Baycorp in Invercargill, Southland is seeking a Field Agent to service the Invercargill area. You will serve legal documents, interview defaulting customers face-to-face, and conduct repossession of goods in relation to debt recovery while maintaining professionalism and care.

The role offers flexible contract hours and the chance to work independently across your designated region in New Zealand.

Qualifications

• Ability to work autonomously and remotely within a wider team
• Strong decision making in field and prioritising safety and risk mitigation
• Excellent communication and negotiation to defuse situations
• Honesty, integrity and emotional intelligence in challenging interactions

Responsibilities

• Serve legal documents on-site in Invercargill/Southland
• Interview defaulting customers face-to-face
• Conduct repossession of goods related to debt recovery
• Manage high-pressure situations with professionalism and care

Skills

Autonomy

Remote work capability

Decision making under pressure

Excellent communication

Integrity

Negotiation

Job description

Baycorp is an industry leader in providing comprehensive collections and recovery management services to both the private and public sectors. Our dedicated Field Agents who work across New Zealand further enhance this capability and help us deliver on our mission.

About the role

We’re looking for a Field Agent to join our team to service the Invercargill, Southland area. As a Field Agent, you’ll be on the frontline serving legal documents, interviewing defaulting customers face-to-face and conducting the repossession of goods in relation to debt recovery and other matters all while using your skills to manage high-pressure situations with professionalism and care.

This is an opportunity to leverage your critical thinking skills while creating an additional income stream, all while enjoying the flexibility, independence and freedom to work across your designated region.

What You’ll Need to Succeed

• Thrives working autonomously and remotely whilst being connected to our wider Auckland CBD team
• A passion and drive to be resourceful and achieve team results
• Ability to make quick and critical decisions in field and prioritise safety and risk mitigation at all times
• Great communicator and negotiator – to be able to explain situations clearly and defuse any potential and actual threatening situations effectively and safely for all parties
• Pays meticulous attention to detail and has a strong sense of honesty, integrity, common sense and emotional intelligence

Essential Requirements

• Public Liability and Professional Indemnity insurance
• Your own reliable, well-maintained vehicle, GPS and mobile phone
• Current, clean drivers licence and the ability to pass an annual National Police check
• Proficiency in IT/Tablet and Microsoft Office (Excel, Outlook, etc.)
• A calm, composed demeanour and the ability to manage your time effectively

Why Join Us?

• Contract role where you can enjoy flexible working hours that suits your lifestyle
• Be part of a supportive, values-driven organisation that genuinely cares about its people and the communities we serve
• Meet and interact with a wide range of people, making every day unique

Baycorp is one of New Zealand's largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. With over 2000 staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.