Family Store Assistant

Aotearoa New Zealand Association of Social Workers; Papanui-Innes Community; On-site; NZD 40,000 - 44,000; Part time

Benefits offered by this job

Salvation Army leave

Counselling services

Flu vaccinations

Health insurance

Discount card

Job summary

The Salvation Army operates Family Stores across New Zealand, offering quality donated goods and a dynamic, fast-paced retail environment.

This permanent part-time role (32 hours per week) focuses on delivering outstanding customer service to customers and donors, processing and pricing donations, and maintaining store presentation while meeting health & safety and SOP requirements.

Qualifications

• Excellent customer service skills with sound judgement and de-escalation ability.
• Resilient, positive team player with ability to relate to diverse backgrounds.
• Able to lift regularly and be physically fit for daily duties.
• Capable of using retail tech such as POS software and tablets.

Responsibilities

• Provide excellent customer service to customers and donors.
• Receive, sort, price, and merchandise donated goods.
• Process sales and handle cash, including end-of-day cash up.
• Keep store well presented, stocked, and tidy.

Skills

Customer service

De-escalation

Team player

Physical fitness

Retail technology

Self-management

Clear communication

Ethical work practice

Ability to work under initiative

Right to work NZ

Education

Level 3 Retail Certificate (training encouraged)

Tools

POS software

Tablets

Job description

• Want to create value from donated goods?
• Make a difference within your community

About the Family Stores

The Salvation Army hasover 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.

About the Role

This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.

We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.

You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.

Key Responsibilities

• Providing excellent customer service to customers and donors
• Receiving, sorting, pricing and merchandising donated goods
• Processing sales and general money handling, including end of day cash up with accuracy and efficiency
• As part of the team, ensure the store is well presented, well stocked and tidy
• Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
• Contribute to a positive team culture and general duties of the Family Stores as required.

Person Specification

• Excellent Customers service skills, with sound judgement and the ability to de-escalate situations if necessary
• Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
• Physically fit and capable of regular lifting - this is a daily part of the role
• Capable of using various retail and communications technology such as point of sale software and tablets
• Self-managing, able to keep to task and re-prioritise as required whilst under pressure
• A clear communicator, both verbally and written
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
• Willing to work towards achieving Level 3 Retail Certificate

Our offer to you

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7
• A position within a long-standing, respected nationwide organisation
• Opportunities for growth and development
• A varied and fast paced role in a friendly fun team
• Enthusiastic team of likeminded people
• The chance to make a difference in your community

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work

This role is a Permanent part-time, hours of work are 32 hours per week. Please note, Family stores operate on some public holidays.

Please note

This role may require the preferred candidate too work a varied roster between Monday - Saturday.

The starting hourly rate

for this role will fall between $29.90.

The Salvation Army is proud to be an equal opportunity employer andbelieves workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

We are no ordinary Army. Since 1865, The Salvation Army has fought poverty and social and spiritual distress in New Zealand.

Each year, we help more than 120,000 families and individuals in need with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support. At The Salvation Army, we are committed to our mission of caring for people, transforming lives and reforming society by God’s power.

The Army’s work in over 130 countries is coordinated by our International Headquarters in London, which is the base for our international leader, General Lyndon Buckingham.

We are no ordinary Army. Since 1865, The Salvation Army has fought poverty and social and spiritual distress in New Zealand.

Each year, we help more than 120,000 families and individuals in need with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support. At The Salvation Army, we are committed to our mission of caring for people, transforming lives and reforming society by God’s power.

The Army’s work in over 130 countries is coordinated by our International Headquarters in London, which is the base for our international leader, General Lyndon Buckingham.