Family Store Logistics Co-ordinator

The Salvation Army New Zealand, Fiji, Tonga & Samoa; Auckland; On-site; NZD 82,656,000 - 89,544,000; Full time

Benefits offered by this job

Salvation Army leave (additional)

Confidential counselling services

Subsidised flu vaccinations

Southern Cross Medical Insurance

TSA discount card

Growth and development opportunities

Varied and fast-paced role

Friendly, enthusiastic team

Set monthly roster with occasional OT

Job summary

The Salvation Army Family Stores in Auckland is seeking a Collection and Delivery Coordinator to ensure donated goods are collected or delivered efficiently and safely, while delivering an excellent donor experience. You will manage daily routes, assist with loading and unloading, and uphold our service standards.

Applicants should be physically capable, with a clean NZ driver’s license and strong communication skills.

Qualifications

• Must hold a full, current NZ driver's license (Class 1) and be able to operate a small truck.
• Be a resilient, people-focused team player with good people skills.
• Physically fit and capable of regular heavy lifting.
• Able to work under pressure with strong self-management.
• Excellent verbal and written communication skills.
• Spatial awareness and a problem-solving mindset.
• Comfortable using retail and communications technology.
• Uphold the Salvation Army values and act with integrity.
• Eligible to work in New Zealand and pass MOJ clearance.

Responsibilities

• Provide excellent customer service to customers and donors.
• Complete collections and deliveries according to a daily schedule.
• Plan efficient routes to optimise in-store processing.
• Load, unload, and stack goods safely.
• Perform daily vehicle checks and maintain the vehicle.
• Comply with policies and health and safety procedures.
• Support general duties of the Family Stores as required.

Skills

NZ Driver's license

Team player

Physically fit

Self-motivated

Clear communicator

Problem-solving

Spatial awareness

Tech savvy

Tools

Small truck operation

Job description

Location: Southmall Family Store, Auckland

• Blend your excellent customer service, driving and logistics skills
• No two days are the same
• Want to join a great organisation AND make a difference in your community?

About The Family Stores

The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality, donated goods and offer a free pick up of donations along with delivery of sold items.

The Southmall Family Store Group provide a small truck/van service to support seamless customer service. No two days are the same and we meet people from all walks of life.

About The Role

The Collection and Delivery Coordinator role is critical to our stores success and primarily responsible for ensuring donated goods are collected or delivered in an efficient, safe and timely way, whilst providing an excellent customer/donor experience that leads to repeat visits.

Key Responsibilities

• Providing excellent customer service to customers and donors
• Complete collections and deliveries of goods in accordance with a daily schedule
• Scheduling and planning of efficient routes to optimise processing operations in store
• Loading, unloading, and stacking goods safely, and appropriately
• Complete daily vehicle checks, ensuring the vehicle is maintained to a high standard
• Compliant with policies and standard operating procedures, particularly health and safety
• Contribute to general duties of the Family Stores as required.

Person Specification

• Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
• A full, current, clean New Zealand driver's license, class 1 (motor vehicle) and confidence in operating and taking care of basic maintenance of a small truck (manual and auto) is essential
• Have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets
• Physically fit and capable of regular heavy lifting - this is a daily part of the role
• Self-managing, able to keep to task and re-prioritise as required whilst under pressure
• Spatially aware with a quick thinking, logical and problem-solving mindset
• A clear communicator, both verbally and written
• Capable of using various retail and communications technology
• An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army.
• Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
• Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.

Our Offer To You

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers
• Opportunities for growth and development
• A Varied and fast paced role
• Enthusiastic team of likeminded people
• The chance to make a difference in your community
• A Friendly, fun team to work with
• A set monthly roster with opportunities for extra hours from time to time

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.

Hours of work

This is a Permanent 40 hours per week.

Please note

This role will require the preferred candidate too work a varied roster between Monday - Saturday. Also, Family stores operate on public holidays.

The hourly rate

for this role will be $29.90.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.