Family Harm Worker

The Fono; Henderson-Massey; On-site; NZD 55,000 - 75,000; Full time

Job summary

The Fono in Auckland is seeking a Family Harm Worker to support Pacific families experiencing family harm. You will provide crisis intervention and practical support, connecting families with relevant services to move forward, while respecting cultural practices and safety protocols.

Reporting to the Family Violence Services Team Leader, you will work with agencies and communities to deliver coordinated care, and build trusting relationships with clients and partners in a culturally responsive

Qualifications

• Experience in social services, community services or related field.
• Understanding and appreciation of Pacific cultures, values and protocols.

Responsibilities

• Provide crisis intervention to families experiencing family harm.
• Identify needs, strengths and support options with families.
• Coordinate with family violence, health, social service and community agencies.
• Support families to transition to ongoing services.
• Maintain accurate case notes, reports and documentation.

Skills

Community engagement

Pacific cultural knowledge

Crisis intervention

Communication skills

Education

Relevant tertiary qualification or equivalent experience

Tools

Client management systems

Job description

Are you passionate about supporting Pacific families and helping create safer homes and stronger communities?

The Fono is looking for a Family Harm Worker to join our Social Services team and provide culturally responsive support to Pacific families experiencing family harm across Auckland.

This is an opportunity to do meaningful work alongside families, communities and specialist services — helping people through difficult circumstances and connecting them with the right support to move forward.

About the role

Reporting to the Family Violence Services Team Leader, you will provide crisis intervention and practical support to Pacific families experiencing family harm.

You will work alongside families to understand their needs, provide appropriate support and safety-focused interventions, and connect them with other services for ongoing assistance.

You will also build strong working relationships with agencies and community organisations involved in family violence services, helping ensure Pacific families receive coordinated and culturally appropriate support.

Your day-to-day work will include:

• Providing support and crisis intervention to families experiencing family harm
• Working alongside families to identify their needs, strengths and support options
• Coordinating with relevant family violence, health, social service and community agencies
• Supporting families to transition to appropriate ongoing services
• Building trusted relationships with clients, families and community partners
• Maintaining accurate case notes, reports and documentation
• Working in accordance with The Fono's policies, safety protocols and model of care
• Contributing to a safe, supportive and culturally responsive environment for families and staff

About you

We are looking for someone who is community-minded, compassionate and culturally connected, with the ability to build genuine relationships with Pacific families.

You will ideally bring:

• Experience working in social services, community services, family violence or a related field
• A relevant tertiary qualification or equivalent relevant experience
• An understanding and appreciation of Pacific cultures, values, protocols and ways of working
• The ability to build rapport and establish trust with a wide range of people
• Strong communication and interpersonal skillsGood written skills and the ability to complete accurate reports and case documentation
• Sound judgement and the ability to respond calmly to challenging situations
• The ability to work collaboratively with other agencies and professionals
• Good computer literacy and confidence using client management systems
• A commitment to working safely, ethically and professionally

The ability to speak a Pacific language is highly desirable for this role.

We particularly welcome applications from people who can communicate confidently with Pacific families in their own language and understand the importance of culture, family, community and connection when supporting people through difficult circumstances.

Why join The Fono?

At The Fono, you're not just joining a workplace — you're becoming part of an organisation that has been serving Pacific communities for decades.

You will have the opportunity to make a genuine difference to families across Auckland while working alongside people who understand the importance of culturally responsive, family-centred support.

If you care about people, understand Pacific communities, and want your work to have a real impact, we would love to hear from you.

The Fono is committed to creating a safe, inclusive and culturally responsive environment for Pacific families and communities.