Outreach Administrator

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 52,000 - 68,000; Full time

Job summary

The Fono in Auckland is seeking an Outreach Administrator to join our multidisciplinary outreach team. Based in Henderson, Blockhouse Bay or Manurewa, you will help coordinate access to healthcare, support outreach programmes and ensure patients receive follow-up and care.

You will work with nurses, social workers and community partners to improve patient engagement, coordinate recalls for immunisations and screenings, schedule appointments, and maintain records.

Qualifications

• Experience in healthcare, community services or similar.
• Strong organisational skills and attention to detail.
• Excellent communication with patients, whānau and colleagues.
• Experience working with Pacific, Māori or diverse communities.
• Proficiency with patient management systems such as Medtech.
• Hold a current full New Zealand driver licence.

Responsibilities

• Coordinating patient recalls and follow-ups for health services.
• Supporting appointment coordination and outreach activities.
• Maintaining accurate records, databases and reporting information.
• Assisting outreach staff with scheduling and community activities.
• Connecting patients facing barriers to care with the right services.

Skills

Administration

Healthcare exp

Organisational skills

Communication skills

Pacific communities

MS Office

Education

Administration qualification

Tools

Medtech

Databases

CRM systems

Job description

Help connect Pacific families with the healthcare support they need.

At The Fono, we are proud to be a Pacific-led health and wellbeing provider committed to improving outcomes for Pacific peoples, Māori and communities experiencing barriers to healthcare.

We are looking for a passionate and organised Outreach Administrator to join our outreach team based at Henderson, Blockhouse Bay or Manurewa.

This is an opportunity to play a meaningful role in supporting patients and whānau by helping coordinate access to healthcare services, supporting outreach programmes, and ensuring people receive the follow-up and care they need.

About the Role

As an Outreach Administrator, you will be an important part of our multidisciplinary outreach team, working alongside healthcare professionals and community teams to improve patient engagement and access to services.

You will support our patients and whānau by:

Coordinating patient recalls and follow-up activities for important health services, including immunisations, screening, chronic conditions and preventative care

Supporting outreach staff with appointment coordination, scheduling and community-based activities

Identifying patients who may need additional support and connecting them with the right services

Maintaining accurate records, databases and reporting information

Supporting patients who may face barriers to accessing healthcare

Working alongside nurses, social workers, health coaches, kaiāwhina and community partners to provide coordinated support

Your work will help ensure patients do not miss important opportunities for care and are connected with the right support at the right time.

What You Will Bring

We are looking for someone who brings a combination of strong administration skills and a genuine passion for supporting Pacific communities.

You will ideally have:

Previous administration experience, preferably within healthcare, community services or a similar environment

Strong organisational skills and attention to detail

Excellent communication skills and the ability to build positive relationships with patients, whānau and colleagues

Experience working with Pacific, Māori or diverse communities

Confidence using systems, databases and Microsoft Office applications

The ability to manage multiple priorities and follow through on commitments

A commitment to improving health equity and supporting better outcomes for underserved communities

Experience with patient management systems such as Medtech, primary healthcare environments, outreach services or community programmes would be an advantage.

Pacific language skills and an understanding of Pacific models of care are highly valued.

Hold and maintain a current full New Zealand Driver Licence

Why Join The Fono?

At The Fono, our people are at the heart of everything we do.

You will be joining an organisation that is committed to:

Improving health outcomes for Pacific peoples and their families

Providing culturally safe and responsive services

Removing barriers that prevent people from accessing healthcare

Building strong relationships with patients, whānau and communities

We value people who bring their cultural knowledge, lived experience and passion for helping others into their work every day.

About Us

We are a community-led organisation committed to culturally safe, equitable services and honouring our responsibilities under Te Tiriti o Waitangi. We welcome applicants who reflect the communities we serve.