F&B Duty Manager - The Libraries Lounge

The Hotel Britomart; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Leadership role

Career progression

Staff meals on duty

Partner discounts

Wellness programs

Recognition programs

Job summary

The Hotel Britomart in Auckland is seeking an exceptional Duty Manager for The Libraries Lounge to lead daily operations, elevate guest experiences and drive premium wine and food experiences. Reporting to the Maitre d' Hotel, you will guide a high-performing Food & Beverage team and ensure service reflects our luxury standards.

You will mentor staff, manage labour and costs, develop innovative beverage offerings, and build strong relationships with VIP guests, residents and event organisers

Qualifications

• Leadership experience in premium hospitality venues.
• Strong wine knowledge and a passion for premium food and beverage.
• Exceptional leadership, coaching and communication skills.
• Experience managing labour, stock and financial performance.

Responsibilities

• Lead daily operations of The Libraries Lounge, ensuring top guest experiences.
• Coach and develop a passionate F&B team through visible leadership.
• Create a culture of personalised service and anticipate guest preferences.
• Drive premium F&B experiences, with emphasis on wine and bespoke dining.
• Partner with the Executive Chef to deliver seasonal menus and events.
• Manage labour, beverage costs, stock and profitability.
• Develop innovative beverage offerings and exclusive experiences.

Skills

Leadership

Wine knowledge

Communication

Relationship-building

Financial performance

Labour cost management

Attention to detail

VIP guest experience

Education

New Zealand Manager's Certificate

LCQ & Food Safety qualifications

Job description

At The Hotel Britomart, hospitality is about creating moments that guests remember long after they leave.

As New Zealand's first 5 Green Star hotel, we are proud to offer a luxury experience that is deeply connected to our neighbourhood, celebrates Aotearoa, and is delivered with genuine warmth, care and attention to detail.

Hidden within the beautifully restored heritage Buckland and Masonic Buildings, The Libraries Lounge is an intimate collection of private spaces unlike any other in Auckland. Rich in history, art and character, it hosts bespoke private dining experiences, premium wine tastings, executive meetings, celebrations and exclusive events in an atmosphere that is both elegant and welcoming.

We are looking for an exceptional Duty Manager to lead The Libraries Lounge daily operations and continue to elevate it as one of Auckland's premier luxury hospitality destinations. This is far more than an operational duty management role. It is an opportunity to shape extraordinary guest experiences, inspire a passionate team and create memorable moments through exceptional food, wine and personalised service.

We pride ourselves on delivering exceptional guest experiences while fostering a workplace where our people can bring their best selves, think creatively, and work together to deliver outstanding service.

About the role

Reporting to the Maitre d' Hotel, you will have overall responsibility for the day-to-day operation, commercial success and guest experience within The Libraries Lounge.

Working closely with the Restaurant, Events and Executive Chef teams, you will lead a high-performing team while ensuring every service reflects The Hotel Britomart's luxury standards.

• Lead all daily operations of The Libraries Lounge, ensuring exceptional guest experiences every day.
• Inspire, coach and develop a passionate Food & Beverage team through visible leadership and ongoing feedback.
• Create a culture of personalised service where guest preferences are anticipated and memorable experiences become the norm.
• Drive premium food and beverage experiences, with particular emphasis on wine, cocktails and bespoke private dining.
• Partner with the Executive Chef to deliver seasonal menus and curated food and wine experiences.
• Manage financial performance including labour, beverage costs, stock control and profitability.
• Develop innovative beverage offerings, premium events and exclusive experiences that continue to grow The Libraries' reputation.
• Ensure exceptional presentation of the venue while maintaining the highest standards of quality and attention to detail.
• Build strong relationships with VIP guests, hotel residents, corporate clients and event organisers.
• Lead service for exclusive functions, executive events and luxury private dining experiences.
• Champion responsible service of alcohol, health and safety and all hotel operating standards.
• Collaborate across the hotel to deliver seamless guest experiences.

About you

You are a hospitality professional who genuinely enjoys creating exceptional guest experiences. You are equally comfortable leading a busy service, mentoring your team, building guest relationships and identifying opportunities to improve both service and commercial performance.

You'll also bring:

• Previous leadership experience in premium restaurants, boutique hotels or luxury hospitality venues.
• Strong wine knowledge and a genuine passion for premium food and beverage.
• Exceptional leadership and coaching skills.
• Outstanding communication and relationship-building abilities.
• Experience managing labour, stock, beverage costs and financial performance.
• High attention to detail with an eye for luxury presentation.
• Confidence leading high-profile events and VIP guest experiences.
• A collaborative leadership style that develops people and builds positive culture.
• A current New Zealand Manager's Certificate.
• LCQ and Food Safety qualifications (or willingness to maintain them).

Why join The Hotel Britomart:

At The Hotel Britomart, you'll become part of a team that is passionate about genuine hospitality, sustainability and creating meaningful guest experiences.

We offer:

• A leadership role within one of New Zealand's most awarded luxury hotels.
• The opportunity to shape one of Auckland's most unique hospitality venues.
• A supportive and values-led culture where people genuinely care about one another.
• Ongoing leadership development and career progression.
• Competitive remuneration.
• Staff meals while on duty.
• Hotel, dining and partner discounts.
• Wellness initiatives and employee recognition programmes.
• The opportunity to work alongside some of New Zealand's most talented hospitality professionals.

Our Culture

We pride ourselves on delivering exceptional guest experiences while fostering a workplace where our people can bring their best selves, think creatively, and work together to deliver outstanding service.