Explorer Host (Summer - fixed term, part-time)

fullersgroup; Waiheke; On-site; NZD 3,850,000 - 4,401,000; Part time

Benefits offered by this job

Free ferry travel for work and leisure

Free bus travel on island

Free uniform

Employee Assistance Program (EAP)

Job summary

Waiheke Bus Company on Waiheke Island is seeking part-time, fixed-term Explorer Hosts to join us over the busy summer period. You will be the first contact for our customers, providing commentary on local attractions and products that Waiheke Island has to offer.

Hours are between 9am and 6pm, Monday to Sunday, with shifts starting at 9am, 9:30am or 10am. The role requires enthusiasm for customer service and confidence speaking to groups, with perks including free ferry travel and island bus

Qualifications

• Ability to speak confidently to groups.
• Passion for customer service and building rapport with customers.
• Willingness to work over Christmas and New Year and for a minimum of three consecutive months (18+ hours/week).

Responsibilities

• Provide commentary on local attractions on Waiheke Island.
• Be the first point of contact for customers and assist with enquiries.
• Support Explorer Hop-on Hop-off buses to deliver a positive guest experience.

Skills

Public speaking

Customer service

Time management

People skills

Job description

About us

Through a reliable network and a passionate team, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We are in an exciting phase of growing our tourism market, restless to elevate the experience we deliver to every single one of our customers.

About the role

Waiheke Bus Company is on the hunt for part-time, fixed term Explorer Hosts to join us over the busy summer period (until the end of Easter). As a Explorer Host on our Explorer Hop-on Hop-off buses, you will be the first point of contact for our customers providing commentary on the local attractions and products that Waiheke Island has to offer.

About you

For success, speaking in front of groups with confidence should come naturally. You will be passionate about customer service, thrive off customer interaction and find it easy to build rapport with our customers.

Additionally you will need great work ethic, a positive and upbeat attitude as well as great time management skills.

Preference provided towards applicants with detailed knowledge about the area.

Summer crew overview

• Intakes are Monday 28th September/Monday 12th October/Monday 2nd November (which you must attend)
• Starting and ending your shifts at the Waiheke Bus Company located on Ostend Road
• Need to be able and willing to work over the Christmas and New Year’s period
• Need to be available for at least three (3) consecutive months a minimum of 18 hours per week (shift based, rotating roster)

Hours of work: (between 9am – 6pm, Monday to Sunday)

• 9-hour days starting at 9am, 9.30am or 10am as rostered

Salary and perks:

• $28.95 per hour paid weekly
• Free ferry travel for our employees for work and leisure
• Free bus travel on island (for the employee)
• Free uniform and EAP (employee assistance program)

Our company culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

*Candidates must have the right to work in NZ to be considered for this role.