Explorer Host (Summer - fixed term, full-time)

fullersgroup; Waiheke; On-site; NZD 34,000 - 45,000; Full time

Benefits offered by this job

Free ferry travel

Free bus travel on island

Job summary

Waiheke Bus Company is seeking Explorer Hosts for the busy summer period on Waiheke Island. You will provide commentary on local attractions and act as the first point of contact for customers aboard the Explorer Hop-on Hop-off buses.

Ideal candidates enjoy speaking to groups, delivering great customer service, and have strong time management with a flexible, shift-based roster. Applicants must have NZ work rights and availability through April 2027.

Qualifications

• Strong customer service focus and ability to engage with diverse visitors.
• Comfort speaking to groups and providing engaging commentary.
• Reliable, punctual and able to work a rotating roster.

Responsibilities

• Provide friendly, informative commentary to passengers.
• Be the first point of contact for customers on the Explorer Hop-on Hop-off service.
• Work a fixed-term, full-time summer contract with weekend/holiday shifts.

Skills

Public speaking

Customer service

Time management

Teamwork

Job description

About us

Through a reliable network and a passionate team, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We are in an exciting phase of growing our tourism market, restless to elevate the experience we deliver to every single one of our customers.

About the role

Waiheke Bus Company is on the hunt for full-time, fixed term Explorer Hosts to join us over the busy summer period (until April). As an Explorer Host on our Explorer Hop-on Hop-off buses, you will be the first point of contact for our customers providing commentary on the local attractions and products that Waiheke Island has to offer.

About you

For success, speaking in front of groups with confidence should come naturally. You will be passionate about customer service, thrive off customer interaction and find it easy to build rapport with our customers.

Additionally you will need great work ethic, a positive and upbeat attitude as well as great time management skills.

Preference provided towards applicants with detailed knowledge about the area.

Summer crew overview

• Intakes are 28 September or 12 October or 2 November (which you must attend)
• Ideally you'll be available to work until April 2027
• Starting and ending your shifts at the Waiheke Bus Company located on Ostend Road
• Need to be able and willing to work over the Christmas and New Year’s period
• Need to be available to work a shift based, rotating roster

Hourly rate and perks:

• $28.95 per hour paid weekly
• Full-time fixed-term contract
• Free ferry travel for our employees for work and leisure
• Free bus travel on island (for the employee)

*Candidates must have the right to work in NZ to be considered for this role.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.