Experience Coordinator

Lincoln University; Lincoln; On-site; NZD 53,000 - 65,000; Part time

Benefits offered by this job

Professional development

Wellbeing support

On-site gym

Staff discounts

Job summary

Lincoln University in Lincoln, New Zealand, is seeking a customer-focused frontline service and student experience assistant to warmly welcome prospective and current students, whānau, and visitors. You will work in the Student and Visitor Centre, handling inquiries across in-person, phone, email, and digital channels, and support engagement initiatives across the student journey.

The fixed-term role covers parental leave and concludes in July 2027.

Qualifications

• Experience in frontline service and administration within education or service environments.
• Strong communication and relationship-building skills with diverse groups.
• Ability to triage and resolve inquiries across multiple channels (in-person, phone, email, digital).

Responsibilities

• Provide frontline support through in-person, phone, email and digital channels.
• Respond to, triage, and resolve student and prospective student enquiries.
• Support student experience and engagement activities across the student journey.
• Maintain CRM records and monitor service requests to resolution.
• Update student communications and support key communications initiatives.
• Contribute to knowledge resources, process improvements and digital service enhancements.

Skills

Customer service

Administration

Communication

CRM systems (Dynamics)

Education

Relevant qualification or experience in customer service/education environment

Tools

Microsoft Office

Job description

Deliver exceptional frontline service and student engagement support, helping students, prospective students and visitors navigate their university journey.

Join our Wheako Tauira | Student Experience team and be at the heart of creating positive experiences for prospective students, current students, whānau, and visitors.

Working in our Student and Visitor Centre, you'll help deliver welcoming, responsive, and high-quality support while contributing to initiatives that enhance engagement, recruitment, retention, and student success.

Some tasks of the role include:

• Providing professional frontline support through in-person, phone, email, and digital channels.
• Responding to, triaging, and resolving student and prospective student enquiries.
• Supporting student experience and engagement activities across the student journey.
• Maintaining CRM records and monitoring service requests through to resolution.
• Updating student communication channels and supporting key communications initiatives.
• Contributing to knowledge resources, process improvements, and digital service enhancements.

This is a varied and people-focused role where you'll combine customer service, administration, communication, and relationship-building skills to support students throughout their Lincoln University journey.

This fixed term role covers parental leave and concludes in July 2027. Hours of work are Monday – Friday, 8:30 am – 1:00 pm (22.5 hours per week), at our Lincoln Campus.

The salary for this position is $59,000 per annum, pro rata to part-time hours.

To be successful in the role you will have

• A relevant qualification and/or experience in a customer service, administration, or education environment.
• Experience using CRM systems (Dynamics experience preferred) and confidence working with multiple digital systems.
• Strong communication and relationship-building skills, with the ability to engage effectively with people from diverse backgrounds.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• The ability to research, analyse, and provide accurate information in response to complex enquiries.
• Demonstrated initiative, sound judgement, and a proactive approach to problem-solving.
• Intermediate Microsoft Office skills and a commitment to delivering outstanding customer service.

Benefits include:

• Professional development & mentorship to grow your career
• Free, confidential wellbeing support through Clearhead (EAP)
• Southern Cross employee benefits
• Access to on‑campus gym with discounted membership
• On‑site early childhood centre with staff discounts
• A vibrant campus lifestyle with cafés, green spaces, and a sense of community

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land‑based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university‑owned farms and research stations that blend education, research, and hands‑on learning. At Lincoln, students are at the heart of everything we do, empower them to grow their potential and contribute to a more sustainably productive world through world‑class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.