Events & Groups Coordinator — Hospitality & Client Experience

JobSpace; Taupo; On-site; NZD 50,000 - 75,000; Full time

Job summary

Hilton in New Zealand is seeking a Groups, Meetings & Events Coordinator to support the Sales & Marketing team, coordinating conferences, weddings, and social events, and delivering memorable guest experiences.

You will engage clients, manage reservations, and use tools like Delphi, Salesforce, PEP, and Market Planner to drive campaigns. Flexible hours with part-time or full-time options; hospitality or event sales experience is preferred.

Qualifications

• At least 1 year of experience in hotel sales admin/coordinator role preferred.
• Diploma or degree in Hospitality, Marketing, Sales, Communications, or related field.
• Experience with hotel reservation systems preferred.
• Strong verbal and written communication skills.
• Experience in customer service, event coordination, or marketing preferred.
• Proficiency in Microsoft Office.
• Proficiency in hotel/event management software preferred.
• Creative mindset with attention to detail.
• Ability to multitask and manage time effectively.
• Analytical thinking and data-driven decision-making.
• Team player with a proactive attitude and problem-solving skills.

Responsibilities

• Communication & Client Engagement: Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution.
• Customer Service: Deliver exceptional service to guests and clients, ensuring satisfaction throughout the event or campaign lifecycle.
• Project Coordination: Assist in planning and executing conferences, weddings, and social events.
• Market Research: Conduct research to identify customer preferences, market trends, and competitive insights.
• Sales Support: Assist the sales team with proposals, client negotiations contracts, and promotional activities.
• Vendor & Stakeholder Relations: Maintain strong relationships with external partners to ensure quality and reliability.
• Problem-Solving: Address issues promptly during planning and execution phases.
• Performance Analysis: Evaluate the success of campaigns and events.
• Team Collaboration: Work cross-functionally with departments to align efforts and achieve goals.
• Innovation & Adaptability: Stay current with industry trends and apply innovative approaches.
• Technical Tools: Use hotel systems such as Delphi, Salesforce, PEP, and Market Planner Survey tools effectively.
• Hotel Reservations: Managing group and individual reservations, ensuring a smooth and personalised booking experience for every guest.

Skills

Client communication

Customer service

Project coordination

Market research

Sales support

Vendor relations

Problem solving

Team collaboration

Innovation

Time management

Education

Diploma or degree in Hospitality/Marketing/Sales/Communications

Tools

Delphi

Salesforce

PEP

Market Planner tools

Job description

Hilton in New Zealand is seeking a Groups, Meetings & Events Coordinator to support the Sales & Marketing team, coordinating conferences, weddings, and social events, and delivering memorable guest experiences.

You will engage clients, manage reservations, and use tools like Delphi, Salesforce, PEP, and Market Planner to drive campaigns. Flexible hours with part-time or full-time options; hospitality or event sales experience is preferred.