Evening Residence Coordinator

UniLodge Pty; Christchurch; Hybrid; NZD 25,000 - 33,000; Part time

Job summary

UniLodge Canterbury is seeking a calm, reliable Night Coordinator to support after-hours operations across University Hall, Ilam Apartments and Dovedale Halls. Based mainly at University Hall, you may travel between halls to respond to incidents and complete checks.

This entry-level role in night operations offers hands-on experience in student accommodation, pastoral care, and incident response, with evening and overnight shifts from 5.30pm on Thursdays, Fridays and Saturdays.

Qualifications

• Experience in customer service, security, hospitality, community support or a people-focused role.
• Good judgement and willingness to learn; follow procedures carefully.
• Ability to work independently and escalate when needed.
• Reliability to work every Thursday, Friday and Saturday from 5.30pm.
• Full, clean New Zealand driver licence.

Responsibilities

• Support the team with the delivery of safe and effective after-hours operations
• Act as an approachable point of contact for residents during the evening and overnight period
• Respond to resident enquiries, lockouts, noise concerns and other after-hours matters
• Provide initial support when a resident is experiencing a wellbeing concern
• Respond to incidents and emergencies following established procedures and escalation pathways
• Support positive student behaviour and respectful community expectations
• Complete regular internal and external property checks
• Assist with after-hours arrivals, check-ins and customer service enquiries
• Maintain accurate and detailed records of incidents, interactions and call-outs
• Complete reception, administrative and operational tasks
• Communicate clear handovers to the Night Managers
• Participate in emergency responses during rostered hours
• Travel between halls when required

Skills

Customer service

Communication

Interpersonal skills

Reliability

Independent working

Attention to detail

Confidentiality

Driver license

Computer literacy

Tools

Computers

Job description

UniLodge Canterbury is seeking a calm, reliable Night Coordinator to support after-hours operations across University Hall, Ilam Apartments and Dovedale Halls. Based mainly at University Hall, you may travel between halls to respond to incidents and complete checks.

This entry-level role in night operations offers hands-on experience in student accommodation, pastoral care, and incident response, with evening and overnight shifts from 5.30pm on Thursdays, Fridays and Saturdays.