EV Field Reliability & Improvement Engineer

UBCO; Mount Maunganui; On-site; NZD 90,000 - 120,000; Full time

Job summary

UBCO in Mount Maunganui, New Zealand is seeking a Continuous Improvement Engineer to investigate field issues, perform root-cause analysis, and develop practical solutions for our electric utility vehicles.

You’ll work with Product Development, Technical & Customer Services, Supply Chain, Production, and Sales to translate insights into engineering changes and validate improvements in real-world conditions.

Qualifications

• Qualification in Mechanical Engineering or related discipline, with 3+ years' experience in product engineering, mechanical engineering, manufacturing engineering, reliability engineering, or a related field.
• Alternatively, significant equivalent industry experience (typically 8+ years) in a highly technical product, engineering, manufacturing, or reliability-focused role.
• Strong analytical and problem-solving skills, with experience investigating technical problems and identifying root causes.
• Ability to interpret engineering drawings, technical specifications, and test results.
• Experience working with engineering change processes and technical documentation.

Responsibilities

• Owning investigations into field issues, warranty claims, safety concerns, and product failures to identify root causes and define the most effective path forward.
• Analyzing customer feedback, service data, testing results, and product performance information to identify trends and opportunities for improvement.
• Bringing together cross-functional stakeholders to build alignment on issues, prioritise actions, and drive improvement initiatives forward.
• Developing and validating practical engineering solutions that improve product reliability, durability, safety, quality, and customer experience.
• Driving engineering changes through the ECR process, ensuring proposed solutions are assessed, approved, and successfully implemented.
• Evaluating the impact of proposed changes on product quality, manufacturability, serviceability, cost, and overall customer outcomes.
• Tracking corrective and preventative actions through to completion, ensuring responsibilities are clear, actions are delivered, and momentum is maintained.
• Verifying that implemented solutions achieve the intended outcome in the field and recommending further action where required.
• Getting hands-on with vehicles in the workshop, testing environments, and occasionally the field to better understand real-world performance and validate improvement opportunities.

Skills

Root cause analysis

Data analysis

Cross-functional collaboration

Hands-on problem solving

Engineering judgment

Strong communication

Education

Bachelor's degree in Mechanical Engineering

Tools

SolidWorks

PDM

FEA

Job description

UBCO in Mount Maunganui, New Zealand is seeking a Continuous Improvement Engineer to investigate field issues, perform root-cause analysis, and develop practical solutions for our electric utility vehicles.

You’ll work with Product Development, Technical & Customer Services, Supply Chain, Production, and Sales to translate insights into engineering changes and validate improvements in real-world conditions.