Entry-Level IT Support Engineer — Growth & Certification Bonus

New Era Technology

New Zealand

On-site

NZD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Friendly team

Latest technologies

Career growth

Certification bonus

EAP program

Product discounts

Referral bonus

School holiday projects

Job summary

New Era Technology is seeking an Entry Level Support Engineer to be the first point of contact for IT issues at client sites in the education sector, communicating with non-technical users and triaging tickets. You'll diagnose and resolve issues via phone, email or chat, document steps in a ticketing system, and collaborate with cross-functional teams.

This role emphasizes attention to detail in daily timesheets and continuous product knowledge.

Qualifications

Respond to client inquiries and provide technical support via multiple channels.
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues and follow up until resolution.
Stay up to date with product knowledge and industry trends.

Responsibilities

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
Diagnose and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.