Entry-Level IT Helpdesk Engineer – Education Sector

New Era Technology; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program — Three free sessions per年

Referral Bonus Initiative

Project Training Opportunities

Discount on supplier products

Job summary

New Era Technology in Auckland is seeking a client-focused IT Help Desk Technician to join our Newmarket team. You will respond to client calls, diagnose network and systems issues, and work to resolution or escalation while logging incidents and maintaining timesheets.

The role requires knowledge of Microsoft systems, LAN/WAN networking, and strong troubleshooting. NZ citizenship or permanent residency and a valid NZ driver's license are required; certifications such as CCNA or Microsoft are

Qualifications

• Strong troubleshooting and diagnostic skills.
• Good understanding of Microsoft systems and networking.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to manage multiple priorities.
• Willingness to learn and work in a team.
• NZ citizenship or permanent residency and NZ driver's license.

Responsibilities

• Monitor and support LAN, WAN, and other network services to ensure optimal performance.
• Manage and report on client backup systems, including investigating and resolving failed backups.
• Provide technical support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve incidents and service requests within SLA requirements.
• Assist with IT installations, hardware configuration, and deployment of PCs, servers, and network equipment.
• Maintain accurate documentation and update tickets regularly in ConnectWise.
• Escalate complex issues when required and collaborate with internal teams to achieve timely resolutions.
• Liaise with clients regarding support requirements and out-of-scope work.
• Contribute to the development and maintenance of technical procedures and documentation.
• Perform other related duties as required.

Skills

Microsoft systems

Networking

LAN/WAN

Troubleshooting

Customer service

Communication skills

Time management

Team player

Tools

ConnectWise

Job description

New Era Technology in Auckland is seeking a client-focused IT Help Desk Technician to join our Newmarket team. You will respond to client calls, diagnose network and systems issues, and work to resolution or escalation while logging incidents and maintaining timesheets.

The role requires knowledge of Microsoft systems, LAN/WAN networking, and strong troubleshooting. NZ citizenship or permanent residency and a valid NZ driver's license are required; certifications such as CCNA or Microsoft are