Service Desk Engineer | IT Support & Networking

New Era Technology NZ; Auckland; Sur place; NZD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Certification Bonus Program

EAP program

Cost price on products from suppliers

Referral Bonus Initiative

School holiday projects and training

Résumé du poste

New Era Technology NZ is seeking a proactive IT Helpdesk Technician to support clients from our Auckland office, including the education sector. You will respond to client calls, diagnose issues, and progress them toward resolution while accurately recording incidents and maintaining SLA adherence.

Based at Newmarket, you’ll work in a collaborative team, receive ongoing training, and have access to our Certification Bonus Program and career growth opportunities.

Qualifications

• Good understanding of Microsoft systems
• Networking, LAN/WAN infrastructure
• Internet technologies
• Strong troubleshooting, problem-solving, diagnostic skills
• Excellent communication and customer service skills
• Self-motivated, organized, and able to manage multiple priorities
• Team-oriented with proactive approach and willingness to learn
• Relevant industry certifications (CCNA, Microsoft, VMware, Citrix, Fortinet) advantageous

Responsabilités

• Monitor and support LAN, WAN, and other network services to ensure optimal performance.
• Manage and report on client backup systems, including investigating and resolving failed backups.
• Provide technical support to clients via phone, email, and ticketing systems.
• Troubleshoot and resolve incidents and service requests within SLA requirements.
• Assist with IT installations, hardware configuration, and deployment of PCs, servers, and network equipment.
• Maintain accurate documentation and update tickets regularly in ConnectWise.
• Escalate complex issues when required and collaborate with internal teams to achieve timely resolutions.
• Liaise with clients regarding support requirements and out-of-scope work.
• Contribute to the development and maintenance of technical procedures and documentation.
• Perform other related duties as required.

Description du poste

New Era Technology NZ is seeking a proactive IT Helpdesk Technician to support clients from our Auckland office, including the education sector. You will respond to client calls, diagnose issues, and progress them toward resolution while accurately recording incidents and maintaining SLA adherence.

Based at Newmarket, you’ll work in a collaborative team, receive ongoing training, and have access to our Certification Bonus Program and career growth opportunities.